Table 3 Major preference factors in choosing primary care provider

Variables

Variable loadings for Principal Components (PC)

Treatment quality (PC1)

Affordability (PC2)

Physical assets (PC3)

Good reputation (PC4)

Accessibility & acceptability (PC5)

1. Mild illnesses (cumulative percentage=55.72%, n=211)

 Distance from home

-0.3947

-0.0688

0.3493

0.0940

0.5986

 Waiting time

-0.0064

-0.5836

-0.0849

0.3933

-0.0368

 Hospitality

0.2070

0.4468

-0.2581

0.3268

0.3513

 Environment

0.3931

-0.0016

0.5722

0.2881

-0.3837

 Involved in decision making

0.3853

0.3453

0.2437

0.0985

0.4939

 Improvement after first visit or positive experience

0.3646

0.2848

-0.4644

0.0296

-0.0548

 Cost to get treatment

-0.4679

0.4952

0.0030

-0.1503

-0.1771

 Eligibility of using BPJS-Health or other insurance

-0.3750

0.5572

0.2333

-0.1103

-0.2929

 Good medical equipment

0.4164

0.0785

0.3825

0.2729

-0.1710

 Personal preference

0.5569

-0.1842

-0.1876

-0.5684

0.0090

 Trusted service and or medical personnel

0.5602

0.2692

0.1350

-0.1771

0.0313

 Recommendation from family or relatives

0.0007

0.1982

-0.4717

0.5324

-0.1779

Variables

Variable loadings for Principal Components (PC)

Treatment quality (PC1)

Accessibility & acceptability (PC2)

Good communication (PC3)

Affordability (PC4)

Quality of life improvement (PC5)

2.Chronic illnesses (cumulative percentage=59.22%, n=215)

 Distance from home

-0.4292

0.3532

-0.1399

-0.3872

-0.1954

 Waiting time

0.0853

0.6068

-0.3161

0.0045

-0.3733

 Hospitality

0.0732

0.6403

0.3555

0.2801

0.0935

 Environment

0.4007

0.3991

0.3207

0.3713

-0.3545

 Involved in decision making

0.1559

0.2092

0.4590

-0.4274

0.2170

 Improvement after first visit or positive experience

0.0695

0.3194

0.2633

-0.1122

0.6600

 Cost to get treatment

-0.6252

-0.1382

0.1334

0.3877

0.0410

 Eligibility of using BPJS-Health or other insurance

-0.5571

-0.0800

0.3199

0.5213

-0.0198

 Good medical equipment

0.6116

-0.2227

0.3425

0.0054

-0.2731

 Personal preference

0.3658

0.0635

-0.3890

0.3548

0.4835

 Trusted service and or medical personnel

0.5872

-0.3961

0.0666

0.1352

-0.0255

 Recommendation from family or relatives

0.2290

0.2307

-0.5332

0.2568

0.1014

Variables

Variable loadings for Principal Components (PC)

Accessibility & acceptability (PC1)

Treatment quality (PC2)

Good reputation (PC3)

Affordability (PC4)

High demand (PC5)

3. Serious illnesses (cumulative percentage=61.45%, n=209)

 Distance from home

0.4448

-0.4779

0.2332

-0.3105

-0.1540

 Waiting time

0.4746

0.1239

-0.4544

-0.0423

-0.3813

 Hospitality

0.6686

0.2745

-0.1522

0.1024

0.0138

 Environment

0.7563

0.3516

-0.0876

0.1077

0.0806

 Involved in decision making

0.0065

0.1521

0.1747

-0.5626

0.6179

 Improvement after first visit or positive experience

0.3957

0.3066

-0.1558

-0.1608

0.4515

 Cost to get treatment

0.0099

-0.4774

-0.1716

0.4552

0.4414

 Eligibility of using BPJS-Health or other insurance

0.2693

-0.4482

0.0490

0.4981

0.2859

 Good medical equipment

-0.2468

0.6593

-0.0855

0.1422

0.0582

 Personal preference

0.0686

0.2330

0.7378

0.1837

-0.0805

 Trusted service and or medical personnel

-0.3511

0.6263

0.0230

0.3338

0.0637

 Recommendation from family or relatives

0.5236

0.1414

0.5067

0.1461

-0.0812