Scale | Number of items | Item–scale correlations | Item–other scales correlations | Cronbach’s alpha | Correlations with overall satisfactiona |
---|---|---|---|---|---|
First contact (Access) | 3 | 0.62–0.92 | 0.009–0.34 | 0.78 | 0.22 |
Longitudinality | 5 | 0.74–0.88 | 0.09–0.57 | 0.86 | 0.38 |
Coordination | 6 | 0.73–0.86 | 0.09–0.52 | 0.89 | 0.23 |
Comprehensiveness (services available) | 5 | 0.81–0.89 | 0.03–0.57 | 0.91 | 0.40 |
Comprehensiveness (services provided) | 5 | 0.58–0.82 | −0.04–0.40 | 0.81 | 0.26 |
Community orientation | 5 | 0.50–0.81 | −0.11–0.45 | 0.78 | 0.44 |
Total | 28 | Â | Â | 0.90 | 0.47 |