Table 2 General Practice Assessment Score in five primary care centres using the GPAQ-J (N = 252)
Scale | Number of items | Mean score | SD | 25th percentile | 50th percentile | 75th percentile | Floor% | Ceiling% | Range of scores |
|---|---|---|---|---|---|---|---|---|---|
Receptionists | 1 | 74.9 | 20.1 | 60 | 80 | 80 | 1.6 | 20.9 | 0–100 |
Access | 5 | 64.9 | 16.1 | 55 | 66.7 | 76 | 0 | 3.7 | 20–100 |
Continuity of care | 1 | 67.5 | 21.9 | 60 | 80 | 80 | 1.0 | 13.6 | 0–100 |
Communication | 8 | 81.6 | 13.4 | 74.5 | 80 | 95 | 0 | 15.6 | 45–100 |
Enablement | 2 | 65.8 | 22.7 | 50 | 66.6 | 83.3 | 0 | 19.5 | 33.3–100 |