Table 3 Characteristics of responses to the 36 patient-centred care items (n = 216)
Item | Valid n | Not applicable | Missing | Mean | SD | λ |
|---|---|---|---|---|---|---|
Patients’ preferences | ||||||
 1. I felt taken seriously | 214 | – | 2 (1%) | 4.16 | 0.77 | 0.779 |
 2.My wishes and preferences were taken into account when choosing a treatment | 209 | – | 7 (3%) | 3.93 | 0.75 | 0.870 |
 3.I was involved in decisions about my treatment | 209 | – | 7 (3%) | 4.01 | 0.74 | 0.854 |
 4.The influence that the treatment can have on my life was taken into account | 209 | – | 7 (3%) | 3.92 | 0.81 | 0.894 |
 5. I was helped to determine my own treatment goals | 211 | – | 5 (2%) | 3.82 | 0.78 | 0.877 |
 6.I felt supported to achieve my treatment goals | 209 | – | 7 (3%) | 3.89 | 0.78 | 0.825 |
 7. I received advice that I really could use | 209 | – | 7 (3%) | 3.90 | 0.85 | 0.869 |
Physical comfort | ||||||
 8. Attention was given to my physical comfort (such as the management of pain, shortness of breath) | 190 | 19 (9%) | 7 (3%) | 4.10 | 0.83 | 0.736 |
 9. Attention was paid to fatigue and insomnia | 148 | 58 (27%) | 10 (5%) | 3.64 | 0.93 | 0.788 |
 10. The (waiting) rooms were clean | 210 | – | 6 (3%) | 4.13 | 0.68 | 0.650 |
 11. The (waiting) rooms were comfortable | 211 | – | 5 (2%) | 3.85 | 0.77 | 0.528 |
 12. In the treatment room(s) and at the counter there was sufficient privacy | 211 | – | 5 (2%) | 3.77 | 0.89 | 0.681 |
Coordination of care | ||||||
 13. Everyone was well informed; I only had to tell my story once | 189 | 24 (11%) | 3 (1%) | 3.98 | 0.80 | 0.791 |
 14. The care was well attuned between the practitioners involved |  | 38 (18%) | 3 (1%) | 3.99 | 0.72 | 0.849 |
 15. I knew who was coordinating my care | 210 | – | 6 (3%) | 3.75 | 0.82 | 0.753 |
 16. I could easily contact someone with questions | 209 | – | 7 (3%) | 3.88 | 0.74 | 0.874 |
Continuity and transition | ||||||
 17. When being referred to another care provider (specialist/dietician/physiotherapist) I was well informed about where to go and why | 157 | 54 (25%) | 5 (2%) | 4.05 | 0.72 | 0.727 |
 18. With a referral, all my information was passed on correctly | 163 | 48 (22%) | 5 (2%) | 4.00 | 0.75 | 0.791 |
 19. Advice (such as medication) from different practitioners (medical specialists and family doctor) was well attuned to each other | 174 | 36 (17%) | 6 (3%) | 3.92 | 0.79 | 0.741 |
 20. The treatment of the family doctor is in line with the treatment of other care providers | 169 | 42 (19%) | 5 (2%) | 3.98 | 0.68 | 0.870 |
Emotional support | ||||||
 21. Emotional support was also provided | 202 | – | 14 (7%) | 3.47 | 0.84 | 0.831 |
 22. Attention was paid to possible feelings of fear, gloom and anxiety | 98 | – | 18 (8%) | 3.46 | 0.85 | 0.841 |
 23. I was made aware of the possibilities for more intensive emotional support | 146 | 61 (28%) | 9 (4%) | 3.30 | 1.03 | 0.851 |
 24. Attention was paid to the impact of my health on my private life (family, relatives, work, social life) | 202 | – | 14 (7%) | 3.43 | 0.83 | 0.921 |
Access to care | ||||||
 25. It was no problem to go from my home to my family doctor and back again | 209 | – | 7 (3%) | 3.92 | 1.03 | 0.700 |
 26. The general practice was easily accessible | 209 | – | 7 (3%) | 4.24 | 0.63 | 0.817 |
 27. I could easily schedule an appointment quickly | 209 | – | 7 (3%) | 4.00 | 0.72 | 0.778 |
 28. On a visit I didn’t have to wait long before it was my turn | 206 | – | 10 (5%) | 3.73 | 0.85 | 0.639 |
 29. I could easily request a repeat recipe | 207 |  | 9 (4%) | 4.24 | 0.62 | 0.851 |
Information and education | Â | Â | Â | Â | Â | Â |
 30. I was well informed | 209 | – | 7 (3%) | 4.02 | 0.65 | 0.883 |
 31. The information I received was well explained | 208 | – | 8 (4%) | 3.99 | 0.67 | 0.889 |
 32. I had easy access to my own data (lab results, medication overview, referrals) | 203 | – | 13 (6%) | 3.47 | 0.95 | 0.706 |
 33. I could ask all the questions I wanted | 211 | – | 5 (2%) | 4.08 | 0.60 | 0.794 |
Family and friends | ||||||
 34. With my consent, relatives were involved in my treatment | 105 | 103 (48%) | 8 (4%) | 3.74 | 1.03 | 0.954 |
 35. Attention was given to care and support provided by family members | 101 | 108 (50%) | 7 (3%) | 3.49 | 1.11 | 0.906 |
 36. Attention was given to possible questions from my family members | 98 | 110 (51%) | 8 (4%) | 3.69 | 0.94 | 0.903 |