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Table 3 Likelihood (OR) of dissatisfaction with different contact types according to patient-related factors

From: Factors associated with low patient satisfaction in out-of-hours primary care in Denmark - a population-based cross-sectional study

  Telephone consultations Clinic consultations Home visits
  Crude OR (95% CI)
n = 1,321a
Adjusted OR (95% CI)
n= 698a
Crude OR (95% CI)
n = 1,397a
Adjusted OR (95% CI)
n = 1,158a
Crude OR (95% CI)
n = 1,637a
Adjusted OR (95% CI)
n = 1,394a
Residence
 Rural area (ref) 1 1 1 1 1 1
 Urban area 1.58 (1.10–2.27) 1.65 (1.09–2.50) b 1.16 (0.87–1.53) 1.09 (0.73–1.64)b 1.46 (0.92–2.30) 1.42 (0.81–2.50)b
General self-perceived health
 Good health (ref) 1 1 1 1 1 1
 Poor health 3.22 (2.13–4.88) 3.35 (1.78–6.31) c 1.35 (0.85–2.14) 1.76 (1.02–3.04) c 2.16 (1.36–3.42) 2.45 (1.33–4.50) c
Self-reported chronic disease
 No chronic disease (ref) 1 1 1 1 1 1
 Chronic diseasef 2.26 (1.67–3.07) 1.31 (0.81–2.01)d 0.88 (0.60–1.29) 0.78 (0.47–1.30)d 1.28 (0.85–1.94) 1.35 (0.74–2.46)d
Employment status
 Self-supporting (ref) 1 1 1 1 1 1
 Pensioners and retirees 1.07 (0.57–1.99) 0.75 (0.34–1.67)e 0.51(0.25-1.07) 1.25 (0.47–3.34)e 0.51 (0.29–0.90) 0.60 (0.29–1.24)e
 Not self-supporting 2.27 (1.50–3.44) 1.02 (0.59–1.76)e 1.37 (0.82–2.03) 1.53 (0.93–2.52)e 1.64 (1.08–2.49) 1.07 (0.57–2.00)e
  1. Statistically significant estimates are shown in bold
  2. aThe lowest amount of observations in the models
  3. bAdjusted for patient’s gender, age, general self-perceived health, self-reported chronic disease, employment status and GP-assessed severity of contact. Including patient-perceived waiting time in the model did not affect the results, and the variable was not retained in the adjusted model
  4. cAdjusted for patient’s gender, age, residence, self-reported chronic disease, patient-perceived waiting time and GP-assessed severity of contact. Including employment status in the model did not affect the results, and the variable was not retained in the adjusted model
  5. dAdjusted for patient’s gender, age, residence, general self-perceived health and GP-assessed severity of contact. Including employment status and patient-perceived waiting time in the model did not affect the results, and the variables were not retained in the adjusted model
  6. eAdjusted for patient’s gender, age, residence, general self-perceived health, self-reported chronic disease and GP-assessed severity of contact. Including patient-perceived waiting time in the model did not affect the results, and the variable was not retained in the adjusted model
  7. fSee Additional file 1