Characteristics | Women | Men | Crude p-value | Adjusted p-valuea |
---|---|---|---|---|
Overall satisfaction level | ||||
Very high to excellent satisfaction level, % | 96.0 | 93.9 | 0.16 | 0.68 |
Mean satisfaction score (SD) | 4.6 (0.6) | 4.5 (0.6) | 0.01 | 0.31 |
Helpfulness of the staff (other than the GP) | ||||
Very high to excellent satisfaction level, % | 94.3 | 94.0 | 0.85 | 0.67 |
Mean satisfaction score (SD) | 4.7 (0.6) | 4.6 (0.7) | 0.03 | 0.64 |
Getting an appointment to suit the patient | ||||
Very high to excellent satisfaction level, % | 92.5 | 90.8 | 0.36 | 0.69 |
Mean satisfaction score (SD) | 4.6 (0.7) | 4.4 (0.7) | 0.004 | 0.54 |
Getting through to the practice on the telephone | ||||
Very high to excellent satisfaction level, % | 90.7 | 86.4 | 0.05 | 0.18 |
Mean satisfaction score (SD) | 4.5 (0.8) | 4.4 (0.8) | 0.01 | 0.14 |
Being able to speak to the PCP on the telephone | ||||
Very high to excellent satisfaction level, % | 79.5 | 73.3 | 0.04 | 0.42 |
Mean satisfaction score (SD) | 4.2 (1.0) | 4.0 (1.0) | 0.01 | 0.19 |
Waiting time in the waiting room | ||||
Very high to excellent satisfaction level, % | 76.1 | 68.5 | 0.01 | 0.21 |
Mean satisfaction score (SD) | 4.0 (1.0) | 3.8 (0.9) | 0.01 | 0.36 |
Providing quick services for urgent health problems | ||||
Very high to excellent satisfaction level, % | 90.2 | 86.1 | 0.07 | 0.96 |
Mean satisfaction score (SD) | 4.5 (0.8) | 4.4 (0.8) | 0.03 | 0.78 |