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Table 5 Descriptive data and score distributions for the post consultation GPAQ version 2 (n = 190,038)

From: The General Practice Assessment Questionnaire (GPAQ) – Development and psychometric characteristics

GPAQ scale/item N Minimum Maximum Mean SD % respondents with lowest possible score % respondents with highest possible score Alpha
Access (6 items) 186,684 0 100 62.3 (18.6) 0 (n = 75) 2.0 (n = 3668) 0.86 (n = 82,519*)
Receptionists (1 item) 188,613 0 100 77.2 (20.2) 0.5 (n = 947) 30.7 (n = 57,842) n/a
Continuity of care (1 item) 171,465 0 100 68.8 (23.0) 1.1 (n = 1821) 20.1 (n = 34,481) n/a
Communication (8 items) 182,777 0 100 82.5 (17.5) 0.2 (n = 322) 28.3 (n = 51,714) 0.97 (n = 142,934)
Enablement (3 items) 144,740 0 100 65.5 (34.8) 11.8 (n = 17,072) 39.0 (n = 56,516) 0.91 (n = 124,974)
  1. * note that sample size for reliability analysis is much reduced due to the fact that 'don't' know/never needed to' responses to the two GPAQ telephone access questions are treated as missing for scale scoring purposes.