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Table 1 Aspects of environment and atmosphere observed during consultations with the doctors and diabetes nurses

From: Quality of interaction between primary health-care providers and patients with type 2 diabetes in Muscat, Oman: an observational study

Consultation environment and atmosphere Doctors' consultations n = 90 (%) Nurses' consultations n = 85 (%)
Friendly welcoming* 67 (74 %) 41(48%)
Introductory chat 73 (81 %) 39 (46%)
Ensured privacy during consultation 44 (49%) 11 (13%)
Encouraged patients to ask questions 42 (47%) 9 (11%)
Attention all times 47 (52%) 20 (23%)
Gestures to continue† 72 (80%) 22 (26%)
Eye to eye contact 44 (49%) 19 (22%)
Emphasis on understanding and follow up 47 (52%) 14 (16%)
Friendly closing and fare well ‡ 63 (70%) 16 (19%)
  1. *Friendly welcoming was indicated if any of the following things occurred; a cheerful greeting with a smile, calling by names or shaking hands.
  2. †This was considered positive if the provider was nodding his/her head while the patient was talking or if the doctor had vocal intonation to encourage the patient to continue.
  3. ‡Friendly closing and fare well were considered if the provider had some social talks with the patients at closing of the encounters or emphasised on what was discussed during the encounters; reassured the patient; asked the patient if anything else; said goodbye and thanked the patients.