1. Patients 0–30 years | 2. Patients 30–51 years | 3. Patients 51–75 years | 4. Patients 75 years and older | |||||
---|---|---|---|---|---|---|---|---|
Preference statements | % Very important | Rank order | % Very important | Rank order | % Very important | Rank order | % Very important | Rank order |
Good expertise of GP | 68.9 | 2 | 74.0 | 1 | 73.6 | 1 | 67.8 | 1 |
HCP does not give conflicting information* | 59.2 4 | 5 | 60.3 4 | 4 | 58.5 4 | 4 | 48.3 1 2 3 | 2 |
Good cooperation between OHCP and GP* | 56.1 4 | 7 | 56.4 4 | 5 | 58.0 4 | 3 | 44.9 1 2 3 | 3 |
GP gives understandable explanation regarding results | 55.1 4 | 6 | 53.1 4 | 6 | 54.1 4 | 5 | 44.9 1 2 3 | 4 |
GP takes me seriously** | 64.0 3 4 | 3 | 60.4 3 4 | 3 | 51.6 1 2 4 | 6 | 43.2 1 2 3 | 5 |
Privacy in examination room** | 69.9 4 | 1 | 66.7 4 | 2 | 64.8 4 | 2 | 47.1 1 2 3 | 6 |
GP must give information on side-effects medicine** | 26.2 2 3 4 | 30 | 34.4 1 4 | 30 | 37.3 1 | 20 | 44.2 1 2 | 7 |
OHCP redirects in time** | 54.5 4 | 9 | 53.0 4 | 7 | 54.1 4 | 7 | 38.8 1 2 3 | 8 |
GP listens carefully** | 55.1 3 4 | 4 | 50.5 3 4 | 8 | 41.1 1 2 4 | 10 | 32.7 1 2 3 | 9 |
GP must give information regarding different treatments | 43.3 | 13 | 42.9 | 10 | 44.5 4 | 8 | 34.6 3 | 10 |
OHCP must have good expertise | 40.9 | 18 | 42.2 | 15 | 43.1 4 | 13 | 34.3 3 | 11 |
Good diagnosis of assistant | 39.9 | 17 | 45.7 | 12 | 44.2 | 12 | 39.1 | 12 |
Good accessibility of practice | 46.6 3 | 15 | 39.8 | 18 | 39.3 1 | 15 | 38.8 | 13 |
Treatment should reduce problems | 33.0 | 21 | 30.9 3 | 29 | 36.8 2 | 16 | 30.7 | 14 |
GP gives understandable explanation** | 42.8 3 4 | 14 | 40.2 4 | 13 | 35.8 1 | 14 | 28.8 1 2 | 15 |
GP needs to tell me what I want to know** | 50.2 3 4 | 10 | 43.6 4 | 9 | 42.0 1 4 | 9 | 32.4 1 2 3 | 16 |
Helpful staff | 33.6 | 19 | 33.5 | 17 | 30.3 | 17 | 26.2 | 17 |
GP Practice must be clean** | 40.1 2 4 | 20 | 31.5 1 | 24 | 35.6 4 | 18 | 26.2 1 3 | 18 |
Quick consult with own GP | 21.9 3 | 33 | 27.1 | 32 | 28.7 1 | 27 | 26.1 | 19 |
OHCP must take me seriously** | 39.2 3 4 | 16 | 35.2 3 4 | 16 | 29.1 1 2 4 | 19 | 19.8 1 2 3 | 20 |
GP has attention for personal situation | 31.5 | 32 | 33.3 4 | 27 | 30.6 | 31 | 25.0 2 | 21 |
OHCP must give understandable explanation | 28.6 4 | 22 | 25.8 | 28 | 23.5 | 29 | 19.0 1 | 22 |
Possibility to call AHGPC* | 16.3 2 3 4 | 39 | 22.8 1 3 | 38 | 30.4 1 2 | 34 | 27.7 1 | 23 |
Consultation within 24 hours** | 30.0 3 | 24 | 36.2 3 4 | 22 | 43.7 1 2 4 | 11 | 27.1 2 3 | 24 |
Good assistance on telephone | 24.4 | 23 | 25.0 4 | 26 | 22.8 | 38 | 18.4 2 | 25 |
Respect of GP for patient** | 54.4 2 3 4 | 8 | 43.1 1 3 4 | 11 | 30.2 1 2 4 | 24 | 22.6 1 2 3 | 26 |
GP is prepared to talk regarding mistakes* | 24.4 2 3 | 29 | 32.0 1 | 23 | 35.4 1 | 22 | 30.9 | 27 |
GP must motivate advice | 22.1 | 34 | 21.6 | 34 | 24.1 | 35 | 23.5 | 28 |
Good cooperation GP and OHCP | 21.6 | 37 | 23.9 3 | 36 | 27.5 | 30 | 23.8 | 29 |
Privacy at desk | 25.2 | 38 | 27.3 | 40 | 29.1 | 40 | 29.3 | 30 |
GP must help me find my way in health care** | 17.3 3 4 | 45 | 19.0 3 4 | 42 | 25.7 1 2 | 38 | 25.9 1 2 | 31 |
Respect of assistant** | 44.2 2 3 4 | 11 | 32.9 1 3 4 | 20 | 26.8 1 2 | 31 | 20.9 1 2 | 32 |
OHCP listens carefully | 25.5 4 | 27 | 23.2 4 | 33 | 22.1 | 36 | 15.7 1 2 | 33 |
Respect of HCP for patient ** | 42.1 3 4 | 12 | 37.1 3 4 | 14 | 28.1 1 2 4 | 23 | 16.3 1 2 3 | 34 |
GP must have sufficient time for patient** | 29.1 4 | 24 | 28.0 4 | 25 | 23.3 | 28 | 17.6 1 2 | 35 |
GP attention for emotional causes of health problems | 31.5 | 25 | 35.4 4 | 19 | 34.6 4 | 21 | 25.6 2 3 | 36 |
GP must help prevent disease | 18.4 | 49 | 17.7 3 | 43 | 22.2 2 | 43 | 17.1 | 37 |
GP gives room for participation in decision-making** | 28.3 2 | 28 | 35.7 1 4 | 21 | 32.3 4 | 25 | 22.9 2 3 | 38 |
Enough practice information available * | 17.0 3 | 35 | 21.0 | 31 | 24.2 1 4 | 33 | 17.4 3 | 39 |
OHCP has information on disease history | 19.6 | 44 | 18.7 | 47 | 22.2 | 46 | 17.4 | 40 |
GP pays attention to emotional problems* | 15.9 2 3 | 43 | 22.0 1 | 35 | 23.2 1 | 37 | 17.6 | 41 |
OHCP must spend sufficient time | 20.1 4 | 31 | 18.1 4 | 39 | 16.4 | 41 | 10.8 1 2 | 42 |
OHCP wants to talk regarding mistakes * | 18.9 | 43 | 24.0 4 | 37 | 24.2 4 | 39 | 15.8 2 3 | 43 |
OHCP must help prevent disease** | 17.4 | 47 | 15.1 3 | 50 | 23.3 2 4 | 47 | 14.8 3 | 44 |
OHCP must motivate advice ** | 17.7 4 | 36 | 15.9 3 4 | 44 | 22.2 2 4 | 42 | 8.5 1 2 3 | 45 |
GP must redirect when I think it is necessary * | 18.4 3 | 51 | 18.3 3 | 48 | 24.2 1 2 | 50 | 23.3 | 46 |
OHCP gives room participation in decision making* | 18.1 | 40 | 22.3 4 | 41 | 21.0 4 | 44 | 12.5 2 3 | 47 |
Assistant must spend enough time | 16.3 4 | 42 | 14.0 | 45 | 14.6 | 49 | 9.7 1 | 48 |
Good (fast) contact on telephone ** | 12.0 3 4 | 54 | 13.0 3 4 | 49 | 22.5 1 2 | 48 | 22.3 1 2 | 49 |
Enough seating in general practice | 9.3 | 53 | 8.1 | 51 | 8.4 | 52 | 6.8 | 50 |
Quick access to consultation * | 11.7 3 | 48 | 17.4 | 43 | 18.7 1 | 25 | 13.1 | 51 |
OHCP must pay attention to emotional problems** | 12.2 3 | 52 | 12.0 3 | 53 | 18.3 1 2 4 | 50 | 9.6 3 | 52 |
Direct contact with GP | 12.8 | 55 | 12.5 | 56 | 15.3 | 54 | 15.1 | 53 |
Information on health problems available in practice | 14.1 4 | 50 | 11.3 | 54 | 13.1 | 53 | 8.00 1 | 54 |
Helped within 15 minutes after the agreed time** | 17.3 2 3 4 | 46 | 12.3 14 | 52 | 9.5 1 | 55 | 7.3 1 2 | 55 |
Favourable practice hours | 5.7 | 56 | 7.2 | 55 | 6.6 | 56 | 8.0 | 56 |
GP prescribes medicine when I think it is necessary | 8.8 | 58 | 6.9 | 58 | 9.4 | 57 | 9.2 | 57 |
Possibility to go to AHGPC | 7.1 | 57 | 6.9 | 57 | 7.8 | 58 | 8.6 | 58 |