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Table 2 Results of application of context-specific rating protocol

From: Context factors in general practitioner - patient encounters and their impact on assessing communication skills - an exploratory study

MAAS-Global item N times item is influenced (a) Score without CF Score with CF(b) Effect size
  Potentially Actually (SD) (SD)  
1. Introduction 5 4 3.60 (0.93) 4.10 (0.90) 0.55
2. Follow-up consultation 29 29 3.83 (0.58) 4.42 (0.79) 0.87
3. Request for help 54 23 1.00 (1.45) 1.67 (2.23) 0.32
4. Physical Examination 83 31 4.33 (1.51) 5.14 (1.31) 0.57
5. Diagnosis 76 6 3.84 (0.69) 4.46 (0.80) 0.80
6. Management 33 15 2.90 (1.15) 3.25 (1.15) 0.30
7. Closure 13 6 2.62 (0.92) 2.37 (2.19) 0.15
8. Exploration 72 18 1.85 (1.49) 2.57 (1.53) 0.48
9. Emotions 33 16 0.88 (1.27) 1.60 (1.94) 0.44
10. Information giving 32 5 3.67 (0.97) 4.07 (1.05) 0.40
11. Summarizing 0 0 3.27 (1.28) 4.00 (1.97) 0.42
12. Structuring 61 32 3.85 (1.21) 4.80 (1.36) 0.77
13. Empathy 0 0 4.25 (0.90) 4.87 (1.28) 0.56
Total mean score    2.98 (0.61) 3.66 (0.98) 0.84
  1. (a) Due to non-applicability of an item or a not-applicable sub-item. Items can be influenced by more than one sub-item that is not-applicable. If a (sub-)item is justifiably not applicable because of more than 1 context factor, it was counted only once.
  2. (b) Differences between scores without and with CF per item and for the total mean score were calculated with a paired samples t-test for equality of means.
  3. p < .05.
  4. p < .01.
  5. p < .000.