Table 4 Mean score (SD) and reliability of GPAQ doctor communication items
Outcome measure | Mean* | (SD) | ICC | Responses for | Responses for |
|---|---|---|---|---|---|
0.70 reliability | 0.80 reliability | ||||
How good was the GP at: | |||||
Q1 Putting you at ease? | 93.9 | (13.2) | 0.074 | 30 | 50 |
Q2 Being polite and considerate? | 95.7 | (11.1) | 0.059 | 38 | 64 |
Q3 Listening to you? | 94.8 | (12.2) | 0.060 | 37 | 63 |
Q4 Giving you enough time? | 92.6 | (14.7) | 0.056 | 40 | 68 |
Q5 Assessing your medical condition? | 92.3 | (14.7) | 0.052 | 43 | 74 |
Q6 Explaining your condition and treatment? | 91.9 | (14.9) | 0.066 | 34 | 58 |
Q7 Involving you in decisions about your care? | 91.3 | (15.4) | 0.067 | 33 | 56 |
Q8 Providing or arranging treatment for you? | 93.1 | (14.2) | 0.066 | 34 | 58 |
Q9 Did you have confidence that the GP is honest and trustworthy? | 97.2 | (12.2) | 0.053 | 42 | 72 |
Q10 Did you have confidence that the doctor will keep your information confidential? | 98.2 | (9.6) | 0.032 | 71 | 121 |
Q11 Would you be completely happy to see this GP again? | 99.1 | (9.5) | 0.007 | 326 | 558 |