Table 1 Measures of access to primary care

1

First Contact Accessibility *(all questions answered using a 5 item Likert scale)†

When your MD/NP’s office is open and you get sick, would someone from this office see you the same day?

When your MD/NP’s office is open, can you get advice quickly over the phone if you need it?

When your MD/NP’s office is closed, is there a phone number you can call if you get sick?

When your MD/NP’s office is closed and you get sick during the night, would someone from this office see you that night?

2

First Contact Utilization *(all questions answered using a 5 item Likert scale †

When you need a regular general checkup, do you go to your provider before going somewhere else?

When you have a new health problem, do you go to your provider before going somewhere else?

When you want to see a specialist, do you get a referral from your provider?

3

Annual health care utilization

How many visits have you made in the past year to this clinic?