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Table 2 Raw scores of satisfaction and positive experience on the five access domains.

From: Patient experience of access to primary care: identification of predictors in a national patient survey

   Access domains
   Q2 Q4 Q6 Q8 Q9
   Satisfied with getting through on the phone Able to get appointment same day or next 2 days Able to get appointment >2 days in advance Able to get appointment with particular GP Satisfied with hours GP surgery open
Patient level predictors   % % % % %
Gender Male 87.8 86.0 77.9 86.8 82.3
  Female 87.1 86.3 74.8 86.7 82.4
Age group 18 - 34 83.0 81.5 69.7 79.7 75.4
  35 - 54 85.7 83.8 72.0 83.8 78.2
  55 - 74 89.2 88.4 78.9 89.5 86.0
  75+ 91.7 92.2 85.1 91.5 90.6
Number of appointments (in last 12 months) 0 - 3 87.8 84.6 73.2 85.0 82.1
  4 - 6 86.9 86.9 77.3 87.9 81.9
  7+ 86.7 88.6 78.9 88.0 84.0
Parent/legal guardian of any children under 16 in household No 88.1 86.5 77.1 87.9 83.3
  Yes 84.5 85.0 71.6 82.3 78.4
Employment status Full-time paid work 85.1 81.7 71.0 83.0 74.1
  Part-time paid work 86.9 86.7 73.9 86.1 82.8
  Full-time education 82.4 80.1 68.2 78.7 76.4
  Unemployed 85.7 85.0 74.6 81.0 86.7
  Perm sick/disabled 87.2 87.0 77.4 87.0 87.4
  Fully retired work 90.9 91.1 82.8 91.4 90.3
  Looking after home 87.7 88.6 77.2 87.3 86.0
  Something else 86.3 85.0 75.0 85.8 82.5
Travel time to work Less than 10 min 87.3 86.2 74.3 85.9 82.1
  10-30 minutes 86.0 83.7 72.1 84.4 78.7
  31 minutes - 1 hour 84.1 80.3 70.0 82.1 70.0
  More than 1 hour 82.1 77.9 67.7 79.0 63.4
  Live on site 89.2 86.6 76.6 87.8 83.1
Typical working hours Weekday office hrs 85.5 82.2 71.7 84.0 73.0
  Weekday mornings 87.2 87.2 74.7 85.9 85.8
  Weekday evenings or afternoons 85.4 85.6 72.2 83.1 83.7
  Overnights 85.1 84.3 72.8 83.1 81.6
  Weekends 84.0 82.4 68.3 81.4 78.9
  Other work pattern 85.5 83.3 71.4 83.7 78.8
  Working hours vary 85.7 83.3 71.6 83.9 78.5
Can take time away from work to visit GP No 77.4 73.7 60.6 75.7 57.6
  Yes 88.6 86.5 76.6 87.2 82.7
Substantial difficulties in day-to-day activities because of long-standing hlth problem/disability No 87.6 86.1 75.7 86.9 81.8
  Yes 86.9 87.0 77.5 87.5 85.7
Carer responsibilities for anyone in household with long-standing health problem or disability No 87.5 86.0 76.0 86.8 82.2
  Yes 85.9 86.4 75.2 85.9 81.8
Ethnicity White British 88.6 87.1 77.0 88.3 83.4
  Other white 85.8 83.5 74.6 84.6 79.0
  Black 83.3 83.6 72.4 78.5 81.1
  Asian 77.3 79.8 67.5 76.5 73.4
  Other 84.3 84.9 73.9 82.1 80.9
Deprivation†
c(33) = 12.2 and c(66) = 24.9
Low 89.2 88.0 78.4 89.2 81.7
  Medium 87.8 86.5 76.3 87.3 82.2
  High 85.2 84.1 73.1 83.5 83.2
Rurality Urban 86.4 85.3 74.8 85.7 82.2
  Rural 91.6 89.9 80.9 90.7 83.1
Practice level predictors   % % % % %
Contract type PMS* 87.5 86.3 76.0 87.2 82.2
  GMS** 87.1 86.0 75.9 86.0 82.5
Practice list size < 2,000 94.0 91.5 87.2 89.2 84.8
  ≥2,000 & <6,000 89.6 86.8 78.9 88.1 82.7
  ≥6,000 & <10,000 85.7 85.2 73.5 86.1 81.8
  ≥10,000 83.0 84.9 71.1 84.8 81.6
Full Time Equivalent (FTE) GPs 1 90.2 87.1 80.5 86.8 82.7
  > 1 to 5 87.9 86.2 76.6 87.6 82.4
  5+ 85.1 85.6 73.0 85.4 82.1
Full Time Equivalence ratio per 10,000 patients†
c(33) = 5.1 and c(66) = 6.6
Low 86.0 84.4 74.8 85.6 81.6
  Medium 87.0 86.1 75.5 87.2 82.4
  High 89.0 87.8 77.4 87.2 83.1
Overall reported achievement (comparable indicators only) †
c(33) = 89.4 & c(66) = 91.9
Low 85.2 84.1 73.2 85.0 81.5
  Medium 87.1 86.2 76.1 86.8 82.4
  High 89.7 88.2 78.6 88.4 83.1
Distance to nearest practice†
c(33) = .223 & c(66) = .728
Low 86.8 85.4 75.3 86.2 82.6
  Medium 86.4 85.3 75.1 85.6 81.9
  High 88.9 87.8 77.5 88.3 82.6
Emergency admissions for patients on list per 1000 patients†
c(33) = 69.1 & c(66) = 87.8
Low 89.8 87.7 79.9 88.9 81.3
  Medium 87.2 86.3 75.5 86.6 82.1
  High 85.2 84.7 72.4 84.5 83.6
GP referrals for patients on list per 1000 patients†
c(33) = 714 & c(66) = 850
Low 89.5 87.9 78.9 88.6 82.2
  Medium 87.3 86.3 75.9 86.7 82.4
  High 85.4 84.5 73.1 84.8 82.4
Standardised Mortality Ratio, people under 65†
c(33) = 88.3 & c(66) = 113.9
Low 89.9 88.7 79.5 89.3 81.6
  Medium 87.0 86.1 75.3 86.9 82.3
  High 85.4 84.0 72.9 83.7 83.1
Number of new † registrations
c(33) = 343 & c(66) = 643
Low 91.0 88.5 81.1 89.2 84.1
  Medium 87.0 85.9 75.4 86.8 82.0
  High 84.2 84.3 72.3 84.7 81.0
Total hours a practice is open a week†
c(33) = 30 & c(66) = 45
Below average 86.8 85.9 76.1 86.2 80.6
  Average 86.2 85.4 74.5 85.9 81.1
  Above average 87.8 86.5 76.3 87.1 83.2
Extended opening hours No 87.0 85.9 75.9 86.5 81.7
  Yes 87.6 86.4 76.0 86.9 82.7
Practice Index of Multiple Deprivation score (aggregated from patient sample) †
c(33) = 15.6 & c(66) = 26.7
Low 89.9 88.7 79.4 89.4 82.0
  Medium 87.1 86.2 75.4 86.9 82.3
  High 85.2 83.8 72.9 83.6 82.8
Practice rurality (% of sample patients living in a rural setting) †
c(33) = 0.4% & c(66) = 7.7%
Low 84.6 82.9 73.8 83.7 80.2
  Medium 87.2 86.6 75.2 86.7 83.5
  High 90.2 89.0 78.7 89.4 83.3
Region predictors (practice-level)   % % % % %
Practice staff per 100,000 population†
c(33) = 43.0 & c(66) = 73.5
Low 88.3 87.6 76.1 87.7 83.1
  Medium 87.7 86.9 76.5 87.1 83.1
  High 86.1 84.2 75.3 85.4 80.9
Walk in centre available in PCT No 87.7 86.7 76.2 87.1 82.5
  Yes 86.7 85.1 75.4 85.9 82.1
Strategic Health Authority North East 89.6 87.2 78.3 87.7 86.3
  North West 87.7 86.1 74.4 86.7 84.7
  Yorkshire/Humber 87.2 86.3 76.0 86.9 84.3
  East Midlands 86.6 87.3 73.3 86.2 82.9
  West Midlands 86.9 86.4 76.3 86.3 82.9
  East Of England 87.4 87.1 75.7 87.3 81.9
  London 84.2 81.7 74.6 83.1 77.5
  South East Coast 88.0 88.6 75.3 87.9 80.6
  South Central 89.7 87.5 79.2 88.9 81.8
  South West 90.9 89.2 79.9 89.9 84.4
  1. * Personal Medical Services contract: an alternative contract offered by local authorities.
  2. ** General Medical Services contract: the standard contract under which practices are rewarded (65% of English practices)
  3. † Continuous variables have been categorised using 33rd and 66tth percentiles for the purpose of this table
  4. Q2: all predictors significant at the 99.9% level (p ≤ 0.001) except: Substantial difficulties in day-to-day activities because of long-standing health problem/disability (p = 0.460), deprivation (p = 0.002), contract type (p = 0.093), total hours a practice is open a week (p = 0.776), extended opening hours (p = 0.092).
  5. Q4: all predictors significant at the 99.9% level (p ≤ 0.001) except: deprivation (p = 0.282), contract type (p = 0.037), total hours a practice is open a week (p = 0.938), extended opening hours (p = 0.877).
  6. Q6: all predictors significant at the 99.9% level (p ≤ 0.001) except: carer responsibilities for anyone in household with long-standing health problem or disability (p = 0.988), deprivation (p = 0.053), contract type (p = 0.526), total hours a practice is open a week (p = 0.023), extended opening hours (p = 0.093).
  7. Q8: all predictors significant at the 99.9% level (p ≤ 0.001) except: gender (p = 0.013), carer responsibilities for anyone in household with long-standing health problem or disability (p = 0.072), contract type (p = 0.526), total hours a practice is open a week (p = 0.011), extended opening hours (p = 0.744).
  8. Q9: all predictors significant at the 99.9% level (p ≤ 0.001) except: gender (p = 0.008), rurality (p = 0.132), contract type (p = 0.526), distance to nearest practice (p = 0.005), GP referrals for patients on list per 1000 patients (p = 0.027), extended opening hours (p = 0.855).