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Table 5 Adjusteda means for communication utterances and communication aspects, and outcomes of the consultations (N = 131–795)

From: Does burnout among doctors affect their involvement in patients' mental health problems? A study of videotaped consultations

  Emotional exhaustion Depersonalisation Pers. accomplishment Satisfaction time
  Low High Low High Low High Low High
  N = 786–795 N = 131–132 N = 454–460 N = 207–208 N = 406–411 N = 600–607 N = 476–484 N = 396–400
Instrumental utterances 65.2 82.6** 69.1 74.9 64.9 73.6* 75.1 61.8**
from which:         
- biomedical talk 39.9 47.5* 42.7 42.9 38.2 45.2** 45.5 38.1**
- psychosocial talk: 6.6 12.0** 6.1 9.7** 7.0 7.7 7.8 6.2
* psychosocial questions 2.9 4.2** 2.7 3.9** 3.1 3.1 2.8 2.7
* psychosocial information 2.9 6.2** 3.2 4.8** 4.0 3.4 4.3 3.2
* psychosocial counselling .6 1.2** .6 .8 .6 .7 .7 .6
Affective utterances 44.4 47.9 47.0 47.8 42.3 49.8* 47.9 41.3
from which:         
- empathy 1.3 1.6 1.3 1.5 1.4 1.5 1.4 1.1
- showing concern .2 .2 .2 .3 .2 .2 .1 .2
Other communication         
Patient-centeredness 3.8 3.7 3.8 3.8 3.8 3.9** 3.8 3.8
% eye contact 42% 42% 43% 39% 40% 44%* 39% 41%
Outcomes         
Consultation length 9.3 11.4** 9.8 10.7 9.4 10.2 10.7 8.9**
Psychological evaluation 2.5 2.6 2.7 2.7 2.5 2.6 2.6 2.5
Psychol/social diagnosis 9% 12% 9% 11% 9% 10% 9% 9%
  1. a Adjusted for the GPs' and patients' age and gender
  2. * p < .05; ** p < .01
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