Interview guide for the clinics |
Description of the survey and how it matched their expectations |
Experiences with and reflections on the surveyors’ approach to assess compliance with the standards and ability to obtain an adequate and valid assessment |
The form of communication at the visit |
Descriptions and reflections on what they told and showed the surveyors |
Opinions about the surveyor being a colleague |
Thoughts about potential remarks and the process after the survey (continued adherence or de-implementation) |
Interview guide for the surveyors |
Preparation before the visit |
Their approach and techniques during the survey |
Their reflections on the professionals’ opportunities for not representing an authentic image of their clinic |
Their role as a representative from the accreditation agency while also being a colleague |
The work division between the GP-surveyor and the staff-surveyor |
Specific questions prompted by our observations of survey visits |