|
Interview guide for the clinics
|
|
Description of the survey and how it matched their expectations
|
|
Experiences with and reflections on the surveyors’ approach to assess compliance with the standards and ability to obtain an adequate and valid assessment
|
|
The form of communication at the visit
|
|
Descriptions and reflections on what they told and showed the surveyors
|
|
Opinions about the surveyor being a colleague
|
|
Thoughts about potential remarks and the process after the survey (continued adherence or de-implementation)
|
|
Interview guide for the surveyors
|
|
Preparation before the visit
|
|
Their approach and techniques during the survey
|
|
Their reflections on the professionals’ opportunities for not representing an authentic image of their clinic
|
|
Their role as a representative from the accreditation agency while also being a colleague
|
|
The work division between the GP-surveyor and the staff-surveyor
|
|
Specific questions prompted by our observations of survey visits
|
