Reason of rejection | % | Expected underlying cause | Action plan |
---|---|---|---|
No sample | 68.30% | Phlebotomy process | Phlebotomy training and competency program for nurses |
Incorrect tube | 6.95% | Phlebotomy process | Phlebotomy training and competency program for nurses |
Incorrect sample | 2.90% | Phlebotomy process | Phlebotomy training and competency program for nurses |
Hemolysis | 2.85% | Phlebotomy process Transportation Lab personnel competency on specimen handling | Phlebotomy training and competency program for nurses Training on specimen transportation and spill kit safety for drivers Specimen reception training for laboratory personnel |
Leakage | 2.45% | Phlebotomy process Transportation Lab personnel competency on specimen handling | Phlebotomy training and competency program for nurses Training on specimen transportation and spill kit safety for drivers Specimen reception training for laboratory personnel |
Missing or incorrect label | 1.78% | Phlebotomy process | Phlebotomy training and competency program for nurses |
No request | 1.60% | Physician awareness | Physician awareness on the unified laboratory guide |
Un-centrifuged | 0.94% | Lab personnel competency on specimen handling | Specimen reception training for laboratory personnel |
Insufficient quantity | 0.71% | Phlebotomy process | Phlebotomy training and competency program for nurses |
Clotted | 0.27% | Phlebotomy process Transportation Lab personnel competency on specimen handling | Phlebotomy training and competency program for nurses Training on specimen transportation and spill kit safety for drivers Specimen reception training for laboratory personnel |
Other (combination) | 11.23% | Phlebotomy process Transportation Lab personnel competency on specimen handling |