From: Patients’ experiences of pharmacists in general practice: an exploratory qualitative study
Function of interaction | Brief description |
---|---|
Fostering the relationship | Refers to establishing rapport and connection between practitioner and patient. |
Gathering information | Refers to collecting as much information as possible from the patient to understand their needs from the encounter. |
Providing information | Refers to offering information to the patient to facilitate understanding. |
Decision making | Refers to enabling patients’ deliberation and decision making, including developing action plans. |
Enabling disease- and treatment-related behaviour | Refers to fostering self-management of the patient. |
Responding to emotions | Refers to showing empathy and assisting patients in developing positive emotions. |