Telehealth consultations in general practice during a pandemic lockdown: survey and interviews on patient experiences and preferences

Table 4 Quality measures of interaction with the health professional by consultation type

Quality measure	Consult type
Quality measure	Telephone (n = 528) %	Video (n = 46) %	In-person (n = 337) %
Did your doctor or nurse …^a
listen to what you had to say	98	98	97
- Yes, but not as well as in-person	20	–	n/a
spend enough time with you	95	98	95
- Yes, but not as well as in-person	23	–	n/a
treat you with kindness	98	98	97
- Yes, but not as well as in-person	10	–	n/a
explain things to you in a way that was easy to understand	97	98	98
- Yes, but not as well as in-person	12	–	n/a

^aCombined responses for ‘Yes, just as well as in-person’ and ‘Yes, but not as well as in-person’ (for telephone/video consultation) and ‘Yes’ (for In-person consultation). Responses for ‘Yes, but not as well as in-person’ not provided for video consultations due to small numbers

ISSN: 2731-4553