Customer feedback | Instant feedback devices in pharmacy In-consultation feedback Customer satisfaction survey Friends & family test [28] |
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External evaluation | Metrics and data audit, including outcomes and safety Comparison with other pharmacies / health services |
Peer assessment | Peer support and informal feedback /review 360° appraisal or “Multi System Feedback” (including by GPs and other related professions) |
Training and self-assessment | Professional development activities Competency framework for all pharmacists |