Table 1 Interpretation of PCAT-AE Domains
Domain | Number of items | Interpretation |
|---|---|---|
1. First contact-utilization | 3 | General routine examination, first diagnosis of new health problems, etc. |
2.First contact-accessibility | 10 | Business hours, receiving medical treatment in one day, telephone consultation, evening home visit, appointment for general physical examination, waiting time, difficulty obtaining medical treatment, expectation value, etc. |
3.Ongoing care | 14 | Receiving care from the same physician/nurse, communication with medical staff, understanding of living and health conditions, etc. |
4.Coordination (Referral system) | 8 | Referral service between primary care and specialists |
5.Coordination (Information system) | 3 | Previous medical records |
6.Comprehensiveness (Services available) | 32 | Available medical services in the CHC |
7.Comprehensiveness (Services provided) | 6 | Some of the services involved in the process |
8.Family-centeredness | 4 | Family involvement in medical procedures, family history |
9.Community orientation | 5 | Family visit, understanding of regional health issues, listening to others |
10.Cultural competence | 2 | Recommended to relatives and friends |