A quantitative assessment of the parameters of the role of receptionists in modern primary care using the work design framework

Table 1 Participant characteristics

Demographics
Gender Identity (%)
Female (%)	Male (%)
69 (99)	1(1)
Age Range years (%)
18–28	30–39	40–49	50–59	60+
15 (21)	16(22)	11(16)	21(30)	21(30)	7(10)
Level of Education (%)
No Qualifications	GCSE/CSE	Further Education	A Levels	Bachelors Degree	Post-Grad. Qualification
3 (4)	27(39)	19 (27)	12 (17)	7 (10)	2 (3)
Marital Status (%)
Single	Living with partner	Married/civil partnership
26 (37.7)	9 (13)	35 (49.3)
Disability (%)
Yes	No
2 (2.9)	68 (97.1)
Sexual Orientation (%)^a
Heterosexual	Gay woman/Lesbian	Gay Man	Bisexual	Other
65 (96)	1 (1)	0	2 (3)	0
Religious Belief (%)^a
No Religion	Christian	Muslim	Other
31 (45.5)	35 (51.5)	1 (1.5)	1 (1.5)
Ethnic Background (%)
White	Pakistani	Other
68 (97)	1 (1.5)	1 (1.5)
Occupational Characteristics
Time in post (%)^b
0–5 Years	6–10 Years	11–15 Years	16–20 Years	21 Years +
35 (51)	16 (23)	10 (14)	4 (6)	4 (6)
Respondents Practice Size (%)^b
Small	Medium	Large
4 (6)	38 (55)	27 (39)
Geographical range
Region (%)^c
West Midlands	South	South West	East Anglia	North West	North East	East Midlands	South East
30 (45)	9 (14)	6 (9)	9 (14)	5 (8)	3 (4)	2 (3)	2 (3)

^acompleted by 68/70 correspondents
^b completed by 69/70 correspondents
^c completed by 66/70 correspondents
The results from the WDQ are presented below where we describe the key findings in each of the four categories, with the means and percentages given for each sub-category.

ISSN: 2731-4553