Questionnaire item | Area of care | SI | VI | MEI |
---|---|---|---|---|
Experiences above expectations | ||||
Lack of doctor’s prejudices about patient’s gender, religion, or culture | QUAL | 0,98 | 0,31 | 0,67 |
Doctor’ s politeness | QUAL | 0,97 | 0,66 | 0,31 |
Doctor’s direct access to patient’s medical record | CONT | 0,90 | 0,63 | 0,27 |
Doctor’s familiarity with patient’s living conditions | CONT | 0,11 | −0,15 | 0,26 |
Eye contact with a doctor | QUAL | 0,76 | 0,51 | 0,25 |
Extensive opening hours in the practice | ACCS | 0,67 | 0,45 | 0,22 |
Attentive listening by the doctor | QUAL | 0,92 | 0,73 | 0,19 |
Politeness and helpfulness of reception desk staff | QUAL | 0,84 | 0,66 | 0,18 |
Close location of the practice | ACCS | 0,69 | 0,53 | 0,16 |
Patient’s awareness about out-of-hours medical services | ACCS | 0,73 | 0,57 | 0,16 |
Doctor’s questions about patient’s health problem(s) | QUAL | 0,83 | 0,67 | 0,16 |
Doctor’s lack of time pressure | QUAL | 0,85 | 0,73 | 0,12 |
Doctor’s familiarity with patient’s medical background and health issues | CONT | 0,70 | 0,62 | 0,08 |
Short waiting time during the phone call to the practice | ACCS | 0,59 | 0,52 | 0,07 |
Feeling of ability to better handle health problems following doctor’s consultation | QUAL | 0,73 | 0,69 | 0,04 |
Easy appointment scheduling | ACCS | 0,71 | 0,67 | 0,04 |
Experiences equal expectations | ||||
Understandable doctor explanation | QUAL | 0,80 | 0,80 | 0,00 |
Experiences below expectations | ||||
Doctor’ s interest about other patient’s problems beyond the reason of the visit | QUAL | 0,41 | 0,43 | −0,02 |
Engagement of patients in the decisions about their treatment | EQ | 0,46 | 0,54 | −0,08 |
Possibility to discuss psychosocial issues with a doctor | QUAL | −0,127 | 0,039 | −0,166 |