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Table 1 SI, VI, and MEI for experience questionnaire items and corresponding value questionnaire items

From: Do Polish primary care physicians meet the expectations of their patients? An analysis of Polish QUALICOPC data

Questionnaire item

Area of care

SI

VI

MEI

Experiences above expectations

 Lack of doctor’s prejudices about patient’s gender, religion, or culture

QUAL

0,98

0,31

0,67

 Doctor’ s politeness

QUAL

0,97

0,66

0,31

 Doctor’s direct access to patient’s medical record

CONT

0,90

0,63

0,27

 Doctor’s familiarity with patient’s living conditions

CONT

0,11

−0,15

0,26

 Eye contact with a doctor

QUAL

0,76

0,51

0,25

 Extensive opening hours in the practice

ACCS

0,67

0,45

0,22

 Attentive listening by the doctor

QUAL

0,92

0,73

0,19

 Politeness and helpfulness of reception desk staff

QUAL

0,84

0,66

0,18

 Close location of the practice

ACCS

0,69

0,53

0,16

 Patient’s awareness about out-of-hours medical services

ACCS

0,73

0,57

0,16

 Doctor’s questions about patient’s health problem(s)

QUAL

0,83

0,67

0,16

 Doctor’s lack of time pressure

QUAL

0,85

0,73

0,12

 Doctor’s familiarity with patient’s medical background and health issues

CONT

0,70

0,62

0,08

 Short waiting time during the phone call to the practice

ACCS

0,59

0,52

0,07

 Feeling of ability to better handle health problems following doctor’s consultation

QUAL

0,73

0,69

0,04

 Easy appointment scheduling

ACCS

0,71

0,67

0,04

Experiences equal expectations

 Understandable doctor explanation

QUAL

0,80

0,80

0,00

Experiences below expectations

 Doctor’ s interest about other patient’s problems beyond the reason of the visit

QUAL

0,41

0,43

−0,02

 Engagement of patients in the decisions about their treatment

EQ

0,46

0,54

−0,08

 Possibility to discuss psychosocial issues with a doctor

QUAL

−0,127

0,039

−0,166

  1. SI satisfaction index, VI value index, MEI met expectation index,, QUAL quality, CONT continuity, ACCS accessibility, EQ equity