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Table 7 Assessed overall health-related quality, safety, and efficiency per triage professional

From: Safety, efficiency and health-related quality of telephone triage conducted by general practitioners, nurses, or physicians in out-of-hours primary care: a quasi-experimental study using the Assessment of Quality in Telephone Triage (AQTT) to assess audio-recorded telephone calls

Overall assessed quality (AQTT)a

Triage professional

Median (10th 90th percentile)

22: How would you rate the overall health-professional quality in the telephone triage?

GP

7 (3 to 10)

Nurse

6 (2 to 9)* P = 0.00

Physician

6 (2 to 9)** P = 0.00

23: How would you rate the overall patient safety in the telephone triage?

GP

8 (3 to 10)

Nurse

8 (3 to 10) P = 0.09

Physician

7 (2 to 10)* P = 0.03

24: How would you rate the overall efficiency in the telephone triage?

GP

8 (4 to 10)

Nurse 1813

6 (2 to 9)** P = 0.00

Physician 1813

7 (2 to 10)** P = 0.00

  1. Median (10th 90th percentile): Quality was compared to GP-led triage by rank sum using Mann-Whitney U-test. Indicating a significant difference from GP triage, *p < 0.05, **p < 0.001
  2. aItems were rated on a scale from 0 to 10 (0 = very low quality; 10 = optimal quality)