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Table 7 Assessed overall health-related quality, safety, and efficiency per triage professional

From: Safety, efficiency and health-related quality of telephone triage conducted by general practitioners, nurses, or physicians in out-of-hours primary care: a quasi-experimental study using the Assessment of Quality in Telephone Triage (AQTT) to assess audio-recorded telephone calls

Overall assessed quality (AQTT)aTriage professionalMedian (10th 90th percentile)
22: How would you rate the overall health-professional quality in the telephone triage?GP7 (3 to 10)
Nurse6 (2 to 9)* P = 0.00
Physician6 (2 to 9)** P = 0.00
23: How would you rate the overall patient safety in the telephone triage?GP8 (3 to 10)
Nurse8 (3 to 10) P = 0.09
Physician7 (2 to 10)* P = 0.03
24: How would you rate the overall efficiency in the telephone triage?GP8 (4 to 10)
Nurse 18136 (2 to 9)** P = 0.00
Physician 18137 (2 to 10)** P = 0.00
  1. Median (10th 90th percentile): Quality was compared to GP-led triage by rank sum using Mann-Whitney U-test. Indicating a significant difference from GP triage, *p < 0.05, **p < 0.001
  2. aItems were rated on a scale from 0 to 10 (0 = very low quality; 10 = optimal quality)