Table 1 Description of the OOH organisations in two included telephone triage models
GP cooperative (GPC) | Medical helpline 1813 (MH-1813) | |
|---|---|---|
Region | Central Denmark Region | Capital Region of Denmark |
Population | 1.2 m citizens [28] | 1.8 m citizens [29] |
Telephone calls in 2014 [30] | 697,000 | 911,000 |
Organiser | GPs in the region | Regional administration |
Organisation and services | ▪ Telephone triage, home visits, and face-to-face consultations at the GPC ▪ GPs are obliged to take part in the service | ▪ Telephone triage and home visits run by MH-1813 ▪ Face-to-face consultations are located in hospital facilities and managed by EDs |
Remuneration of professionals | Fee for service | Payment by the hour |
Triage professional | GPs or GP trainees in their final year of speciality; no CDSS available | Nurses who are obliged to use a CDSS and option to redirect calls to a physician Physicians with different medical specialities (a minority being GPs) |