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Fig. 2 | BMC Family Practice

Fig. 2

From: Safety, efficiency and health-related quality of telephone triage conducted by general practitioners, nurses, or physicians in out-of-hours primary care: a quasi-experimental study using the Assessment of Quality in Telephone Triage (AQTT) to assess audio-recorded telephone calls

Fig. 2

Distribution of assessments when item was applicable. Note: Distribution of ratings for each specific health-related item. When an item was scored as “not applicable”, the call was excluded from the distribution for that particular item. Items 1 and 2: The scale for items 1 and 2 ranges from only one to three, as performance can only be insufficiently performed or performed but with no possibility to excel (thus, “good” or “optimal” performance is not possible). Item headlines in abbreviated form. For full length headlines, see Table 4

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