Purpose of resource | Examples | How they supported programme delivery |
---|---|---|
To introduce CSP to people attending the practice | Posters / leaflets / videos for waiting rooms / information for websites individual invitation letters | Each person is prepared for a change in the care process and CSP conversation and their role within it. |
To support preparation for each person | Preparation / agenda prompts: a range of material designed to send personal information (test / assessment results) / explanations / and reflective prompts, tailored to different conditions, combinations and generic situations | The person has the same information as the practitioner with time to reflect (with friends and family if desired) prior to the conversation. |
To support practitioner preparation | Redesigned assessment tools (e.g. medication, frailty) for self or supported completion by the person | Ensures data collection supports the ethos of ‘working with’ rather than ‘doing to’. |
To provide IT components for the 3 clinical record systems used across UK general practice | Predesigned templates for each of 3 systems which enable practices to select patients easily, coordinate appointments, merge test results into letters, record care planning summaries as well as audit and monitor implementation. Read Codes for process components | Enables systems to be set up and ready to go immediately staff have attended training. Reduced administrative workload. |
To support quality assurance and monitoring | Practice checklist ‘Quality Mark’ | Reflective tools for teams to work together to set up and review how CSP is working in their practice |
To support coordinated practice activity / administration | Practice pack: All the practice level resources provided in one indexed place for each practice involved | The ‘programme manual’ for delivery teams |
To support training | Videos of CSP conversations Slides including a case for change Experiential / interactive activities Case studies / reflective exercises | To support the interactive training programme using a variety of methods and materials. |
Overarching Site resources | Case for change Case studies Coordinator guidance Critical success factors A cost modelling tool Sample enhanced schemes Evaluation frameworks | A range of resources to support organisations to develop a local business case; and give an overview of the work involved in setting up and implementing the programme. |