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Table 4 Patient and doctor ratings for consultations with either somatic or other reasons for visit

From: Challenges to patient centredness – a comparison of patient and doctor experiences from primary care

Patient-centred aspect Reason for visit (somatic/ other) Total (no) of patient responses. Percentage for highest possible estimations, 95% confidence interval (CI) Difference between patient responses P-value CHI 2-test Total (no) of doctor responses. Percentage for highest possible estimations Difference between doctor responses P-value CHI 2-test Difference between doctor responses P-value F-test ICC = 0.1 Maximum ICC (doctors) for P-value ≤0.05 F-test
1. The patient was provided an opportunity to describe their discomforts, ideas, concerns, and expectations Somatic (158) 76.6% (CI 70.0–83.2) 0.016 (131) 73.3% < 0.001 < 0.001 0.26
Other (43) 58.1% (CI 43.4–72.8) (49) 36.7%
2.The doctor listened without interrupting Somatic (161) 85.1% (CI 79.6–90.6) 0.047 (131) 74.8% < 0.001 0.004 0.20
Other (43) 72.1% (CI 58.7–85.5) (49) 42.9%
3. The patient was taken seriously Somatic (160) 82.5% (CI 76.6–88.4) 0.605 (131) 78.6% < 0.001 0.041 0.11
Other (43) 79.1% (CI 66.9–91.3) (49) 57.1%
4. The patient was provided with information about the doctor’s assessment Somatic (156) 77.6% (CI 71.1–84.1) 0.407 (130) 77.7% 0.003 0.069 0.07
Other (42) 71.4% (CI 57.7–85.1) (48) 58.3%
5. The patient had their questions answered Somatic (158) 71.5% (CI 64.5–78.5) 0.270 (131) 74.8% < 0.001 0.030 0.14
Other (43) 62.2% (CI 48.4–77.2) (48) 50.0%
6. The patient was provided an opportunity to participate in decisions concerning their ongoing care Somatic (153) 64.1% (CI 56.5–71.1) 0.516 (131) 71.0% < 0.001 0.002 0.37
Other (41) 58.5% (CI 43.3–73.6) (47) 36.2%
7. Overall satisfaction Somatic (160) 81.9% (CI 75.9–87.9) 0.040 (131) 79.4% 0.002 0.044 0.11
Other (43) 67.4% (CI 53.4–81.4) (48) 58.3%
  1. Total number of patient and doctor responses and percentage of responses with highest possible estimation in connection with general practice consultation. Other reasons for visit than somatic consisted in mental, administrative/ certification (mainly sick-leave certificates), mixed or unspecific. The internal number of drop-outs varied between 19 and 29 for patients and 8 and 10 for the doctors