Table 5 Participants’ satisfaction evaluation of community health services in Changning district
Category | N(%) | |||
|---|---|---|---|---|
ALL | Non-contacted | Contacteda | ||
Convenient degree | Very satisfied | 915 (62.7) | 528 (59.1) | 387 (68.3)** |
Comparatively satisfied | 446 (30.5) | 301 (33.7) | 145 (25.6) | |
Dissatisfied | 99 (6.8) | 64 (7.2) | 35 (6.2) | |
Waiting time | Very satisfied | 451 (32.2) | 241 (28.4) | 210 (38.2)** |
Comparatively satisfied | 614 (43.9) | 384 (45.2) | 230 (41.8) | |
Dissatisfied | 335 (23.9) | 225 (26.5) | 110 (20) | |
diagnosis and treat duration | Very satisfied | 522 (37.8) | 278 (33.2) | 244 (44.9)** |
Comparatively satisfied | 619 (44.8) | 392 (46.8) | 227 (41.8) | |
Dissatisfied | 240 (17.4) | 168 (20.0) | 72 (13.3) | |
Medical environment | Very satisfied | 634 (44.7) | 348 (40.2) | 286 (51.7)** |
Comparatively satisfied | 615 (43.4) | 401 (46.4) | 214 (38.7) | |
Dissatisfied | 169 (11.9) | 116 (13.4) | 53 (9.6) | |
Medical equipment | Very satisfied | 444 (33.1) | 250 (30.6) | 194 (37.0)* |
Comparatively satisfied | 531 (39.6) | 329 (40.3) | 202 (38.5) | |
Dissatisfied | 366 (27.3) | 237 (29.0) | 129 (24.6) | |
Technical skill | Very satisfied | 804 (55.0) | 460 (51.4) | 344 (60.7)** |
Comparatively satisfied | 514 (35.2) | 334 (37.3) | 180 (31.7) | |
Dissatisfied | 144 (9.8) | 101 (11.3) | 43 (7.6) | |
Service attitude | Very satisfied | 819 (56.9) | 440 (50.1) | 379 (67.4)** |
Comparatively satisfied | 531 (36.9) | 372 (42.4) | 159 (28.3) | |
Dissatisfied | 90 (6.3) | 66 (7.5) | 24 (4.3) | |
Charged price | Very satisfied | 1000 (68.5) | 582 (65.2) | 418 (73.7)** |
Comparatively satisfied | 364 (24.9) | 244 (27.3) | 120 (21.2) | |
Dissatisfied | 96 (6.6) | 67 (7.5) | 29 (5.1) | |