Table 4 Description of safety culture dimension at the unit level
Work area / Unit | Number (%) of positive responses | Total responses |
|---|---|---|
Teamwork within Units (Dimension’s positivity = 85%) | ||
People support one another in this unit | 171 (92) | 186 |
When a lot of work needs to be done quickly, we work together as a team to get the work done | 164 (88) | 186 |
In this unit, people treat each other with respect | 166 (89) | 186 |
When one area in this unit gets busy, others help out | 129 (69) | 185 |
Supervisor/Managers expectations and actions promoting patient safety (Dimension’s positivity = 59%) | ||
My supervisor/manger says a good word when he/she sees a job done according to established patient safety procedures | 148 (80) | 185 |
My supervisor /manger seriously considers staff suggestions for improving patient’s safety | 161 (87) | 184 |
Whenever pressure builds up, my supervisor/manger wants us to work faster, even if it means taking shortcuts | 80 (43) | 186 |
My supervisor/manger overlooks patient safety problems that happen over and over | 44 (24) | 180 |
Organization learning continuous improvement (Dimension’s positivity = 84%) | ||
We are actively doing things to improve patient safety | 178 (96) | 186 |
Mistakes have led to positive changes here | 147 (79) | 186 |
After we make changes to improve patient safety, we evaluate their effectiveness | 143 (77) | 186 |
Feedback and communication about error (Dimension’s positivity = 65%) | ||
We are given feedback about changes put into place based on event reports | 91 (49) | 185 |
We are informed about errors that happen in this center | 124 (67) | 186 |
In this center, we discuss ways to prevent errors from happening again | 144 (77) | 184 |
Communication openness (Dimension’s positivity = 68%) | ||
Staff will freely speak up if they see something that may negatively affect patient care. | 144 (77) | 186 |
Staff feel free to question the decisions or actions of those with more authority | 112 (60) | 186 |
Staff are afraid to ask questions when something does not seem right | 121 (65) | 185 |
Staffing (Dimension’s positivity = 23%) | ||
We have enough staff to handle the workload | 76 (41) | 186 |
Staff in this unit work longer hours than is best for patient care | 21 (11) | 186 |
We work in “crisis mode” trying to do too much, too quickly | 31 (17) | 186 |
Non-punitive response to error (Dimension’s positivity = 27%) | ||
Staff feel like their mistakes are held against them | 52 (28) | 186 |
When an event is reported, it feels like the person is being written up, not the problem | 59 (32) | 186 |
Staff worry that mistakes they make are kept in their personnel file | 38 (20) | 182 |