Table 2 The six factors created according to the literature review and respective theory and also the questionnaire items finally included in each dimension of “Patients’ Experiences with the care provided by Physicians and other healthcare professionals at Hospital Outpatient Departments” questionnaire

 1. The opening hours are convenient for me

Χ

 2. The facility is close to where I am living or working

Χ

 3. It is easy to make an appointment

Χ

 4. The doctor asks me about my medical history

Χ

 5. The doctor prescribes to me medication taking into consideration all medications that other doctors have already prescribed

Χ

 6. The doctor asks me about the results of my diagnostic exams incurred in the recent past

Χ

 7. The doctor provides me with advice on how to live healthy

Χ

 8. The doctor clearly explains to me all aspects of my health situation

Χ

 9. The doctor clearly explains to me all aspects of the proposed treatment pathways

Χ

 10. The doctor is polite to me

Χ

 11. The doctor listens to me carefully

Χ

 12. The doctor takes sufficient time to examine me

Χ

 13. The doctor involves me in making decisions about my care and treatment

Χ

 14. The navigation within the clinics of this hospital outpatient department is easy

Χ

 15. The waiting room is comfortable

Χ

 16. The hospital outpatient department’s rooms are clean (i.e. clinics, toilets, waiting rooms etc.)

Χ

 17. The clinics of this hospital outpatient department are well-equipped

Χ

 18. The nurses listen to me carefully

Χ

 19. The nurses provides me with advice on how to live healthy

Χ

 20. The nurses are polite to me

Χ

 21. The other health professionals (except doctors and nurses) listen to me carefully

X

Cronbach’s alpha coefficient

0.43

0.74

0.83

0.87

0.68

0.75