Factor 1 | Factor 2 | Factor 3 | Factor 4 | Factor 5 | Factor 6 | |
---|---|---|---|---|---|---|
1. The opening hours are convenient for me | 0.50 | |||||
2. The facility is close to where I am living or working | 0.88 | |||||
3. It is easy to make an appointment | 0.45 | |||||
4. The doctor asks me about my medical history | 0.82 | |||||
5. The doctor prescribes to me medication taking into consideration all medications that other doctors have already prescribed | 0.80 | |||||
6. The doctor asks me about the results of my diagnostic exams incurred in the recent past | 0.66 | |||||
7. The doctor provides me with advice on how to live healthy | 0.66 | |||||
8. The doctor clearly explains to me all aspects of my health situation | 0.66 | |||||
9. The doctor clearly explains to me all aspects of the proposed treatment pathways | 0.71 | |||||
10. The doctor is polite to me | 0.79 | |||||
11. The doctor listens to me carefully | 0.87 | |||||
12. The doctor takes sufficient time to examine me | 0.77 | |||||
13. The doctor involves me in making decisions about my care and treatment | 0.63 | |||||
14. The reception staff is helpful | 0.84 | |||||
15. The navigation within the clinics of this hospital outpatient department is easy | 0.54 | |||||
16. The waiting room is comfortable | 0.76 | |||||
17. The hospital outpatient department’s rooms are clean (i.e. clinics, toilets, waiting rooms etc.) | 0.76 | |||||
18. The clinics of this hospital outpatient department are well-equipped | 0.66 | |||||
19. The nurses listen to me carefully | 0.81 | |||||
20. The nurses provides me with advice on how to live healthy | 0.73 | |||||
21. The nurses are polite to me | 0.80 | |||||
22. The other health professionals (except doctors and nurses) listen to me carefully | 0.84 | |||||
Cronbach’s alpha coefficient | 0.84 | 0.82 | 0.74 | 0.84 | 0.64 | 0.42 |