Table 1 Responses to survey questions based on key dimensions assessed
Dimension (sub-dimension) | Question | N (%) |
|---|---|---|
Access (First contact accessibility) | Able to contact a team member: | |
• Yes, definitely | 125 (76%) | |
• Yes, to some extent | 14 (9%) | |
• No, not at all | 1 (1%) | |
• Did not need to contact | 24 (15%) | |
Access (Economic accessibility) | Difficulty in getting to appointments due to costs or time | |
• Never/Rarely | 112 (68%) | |
• Sometimes | 42 (26%) | |
• Often/Very often | 10 (6%) | |
Interpersonal communication (General communication) | Knowledge of what to expect re: number of appointments, what would be learned and amount of support | |
• Yes, definitely | 98 (62%) | |
• Yes, to some extent | 50 (32%) | |
• No, not at all | 10 (6%) | |
Interpersonal communication (General communication) | How often team members explained things clearly | |
• Always/usually | 160 (98%) | |
• Sometimes | 2 (1%) | |
• Rarely/never | 1 (0.6%) | |
Interpersonal communication (Respectfulness) | How often team members treated with courtesy and respect | |
• Always/usually | 163 (99%) | |
• Sometimes | 0 | |
• Rarely/never | 1 (0.6%) | |
Interpersonal communication (Shared decision-making) | Involvement in setting goals | |
• Yes, definitely | 122 (76%) | |
• Yes, to some extent | 37 (23%) | |
• No, not at all | 2 (1%) | |
Interpersonal communication (Whole-person care) | Did team members consider personal situation when making recommendations? | |
• Yes, definitely | 143 (88%) | |
• Yes, to some extent | 19 (12%) | |
• No, not at all | 0 | |
• Don’t know | 1 (0.6%) | |
Continuity and coordination (Team functioning) | How often told different things by different providers | |
• Always/usually | 7 (4%) | |
• Sometimes | 10 (6%) | |
• Rarely/never | 144 (89%) | |
Comprehensiveness of services (Services provided) | How would you rate importance of this service to your health? (0 = not important at all; 10 = extremely important) | |
• 1–4 | 5 (3%) | |
• 5–7 | 28 (17%) | |
• 8–10 | 128 (80%) | |
Comprehensiveness of services (Services provided) | Appropriateness of program length? | |
• Too short | 31 (19%) | |
• Just right | 114 (71%) | |
• Too long | 15 (9%) | |
Comprehensiveness of services (Services provided) | Have the team members provided the information and support needed to make changes? | |
• Yes, definitely | 132 (81%) | |
• Yes, to some extent | 28 (17%) | |
• No, not really | 2 (1%) | |
• Not needed | 1 (0.6%) | |
Trust | Comfortable sharing personal information with team? | |
• Yes, definitely | 152 (93%) | |
• Yes, to some extent | 12 (7%) | |
• No, not at all | 0 | |
Trust | Confidence in information received | |
• Yes, definitely | 153 (93%) | |
• Yes, to some extent | 11 (7%) | |
• No, not at all | 0 | |
Patient-reported impacts on care (Action on Goals) | Confidence in maintaining changes in nutrition | |
• Totally/very confident | 119 (73%) | |
• Moderately confident | 38 (23%) | |
• Little/hardly confident | 7 (4%) | |
Patient-reported impacts on care (Action on Goals) | Confidence in maintaining changes in physical activity | |
• Totally/very confident | 103 (63%) | |
• Moderately confident | 42 (26%) | |
• Little/hardly confident | 18 (11%) | |
Patient-reported impacts on care (Action on Goals) | Were there times when did not try nutrition changes because something got in the way? | |
• No | 58 (37%) | |
• Yes, sometimes | 89 (57%) | |
• Yes, often | 10 (6%) | |
Patient-reported impacts on care (Action on Goals) | Were there times when did not try physical activity changes because something got in the way? | |
• No | 67 (44%) | |
• Yes, sometimes | 75 (49%) | |
• Yes, often | 11 (7%) |