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Table 7 Providers perception component matrix and factor loadings

From: Perception of quality health care delivery under capitation payment: a cross-sectional survey of health insurance subscribers and providers in Ghana

Item no

Statement

Component

Communication

Availability and promptness

Accommodation and cleanliness

1

We explain to clients how to take their medication

.855

  

2

We do proper diagnosis

.812

.345

 

3

We make time to advise clients on disease prevention

.805

  

4

Clients can ask statements about treatment

.726

  

5

Consulting rooms good enough to give privacy

.677

  

6

Environment at facility is neat

.675

.350

.396

7

Nurses show interest in clients and makes them feel comfortable

.549

  

8

Enough prescribers to look at clients

 

.877

 

9

There is always a prescriber at post

 

.845

 

10

Doctors show interest in clients and makes them feel comfortable

.342

.353

 

11

Waiting area is well ventilated

  

.912

12

Facility has enough seats in waiting area

.454

 

.632