Item no. | Statement | Component | ||||
---|---|---|---|---|---|---|
Communication | Dignity and respect | Service quality | Accommodation and cleanliness | Confidentiality | ||
1 | He/she spent time to advise me on preventive care | .870 | Â | Â | Â | Â |
2 | Prescriber made time to discuss my health condition and treatment | .853 | Â | Â | Â | Â |
3 | He/she explained everything about treatment | .797 | Â | Â | Â | Â |
4 | Medicines prescribed were very good | .776 | Â | Â | Â | Â |
5 | He/she opened up to me for statements about treatment | .757 | Â | Â | Â | Â |
6 | Nurses treated me with dignity | Â | .943 | Â | Â | Â |
7 | Prescriber gave me option to accept or refuse treatment | Â | .933 | Â | Â | Â |
8 | Nurses were cautious towards me | Â | .907 | Â | Â | Â |
9 | Prescriber made a good diagnosis | Â | Â | .812 | Â | Â |
10 | Treatment was effective for recovery and cure | Â | Â | .777 | Â | Â |
11 | I was able to see prescriber within 30Â min | Â | Â | .586 | Â | Â |
12 | There was a prescriber available to attend to me | Â | Â | .551 | Â | Â |
13 | No congestion at facility during last visit | Â | Â | Â | .738 | Â |
14 | Seats were enough at facility during last visit | Â | Â | Â | .606 | Â |
15 | During last visit at facility, environment was clean | Â | Â | Â | .594 | Â |
16 | During last visit, waiting area was well ventilated | Â | Â | Â | .559 | Â |
17 | Confidentiality in consulting room | Â | Â | Â | Â | .848 |
18 | Health information is kept secret and confidential | Â | Â | Â | Â | .729 |