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Table 4 Likelihood (OR) of dissatisfaction with different contact types according to GP-related and organizational factors

From: Factors associated with low patient satisfaction in out-of-hours primary care in Denmark - a population-based cross-sectional study

  Telephone consultations Clinic consultations Home visits
Crude OR (95% CI)
n = 1,321a
Adjusted OR (95% CI)
n= 698a
Crude OR (95% CI)
n = 2,467a
Adjusted OR (95% CI)
n = 1,157a
Crude OR (95% CI)
n = 1,749a
Adjusted OR (95% CI)
n = 1,395a
GP-related factors:
GP gender
 Male (ref) 1 1 1 1 1 1
 Female 1.23 (0.84–1.82) 1.14 (0.67–1.94)b 0.99 (0.67–1.47) 1.18 (0.73–1.92)b 0.68 (0.41–1.11) 0.70 (0.41–1.20)b
GP age (years)
  < 41 (ref) 1 1 1 1 1 1
 41–50 1.51 (0.94–2.43) 1.25 (0.59–2.63)b 2.16 (1.39–3.37) 1.03 (0.53–2.00)b 1.06 (0.58–1.94) 1.00 (0.48–2.05)b
 51–60 0.99 (0.65–1.51) 1.30 (0.68–2.50)b 2.01 (1.31–3.07) 1.33 (0.78–2.29)b 1.31 (0.78–2.21) 1.16 (0.60–2.27)b
  > 60 1.52 (1.00–2.31) 1.96 (1.04–3.68) b 1.46 (0.78–2.74) 1.12 (0.51–2.45)b 2.26 (1.03–4.98) 2.82 (1.24–6.40) b
GP-assessed severity of contact
 Potentially severe (ref) 1 1 1 1 1 1
 Not severe 2.41 (1.27–4.58) 7.15 (2.49–20.6) c 1.47 (1.00–2.10) 1.28 (0.79–2.09)c 2.69 (1.72–4.02) 2.41 (1.38–4.21) c
Organizational factor:
Patient-perceived waiting time
 Acceptable waiting time (ref) 1 1 1 1 1 1
 Unacceptable waiting time 3.28 (2.00–5.35) 3.25 (1.85–5.72) d 2.75 (1.98–3.83) 3.21 (2.03–5.06) d 4.08 (2.47–6.74) 3.83 (2.11–6.96) d
  1. Statistically significant estimates are shown in bold
  2. aThe lowest amount of observations in the models
  3. bAdjusted for patient’s gender, age, general self-perceived health, patient-perceived waiting time, GP-assessed severity of contact. Including GP age, patient residence, self-reported chronic disease and employment status in the model did not affect the results, and the variables were not retained in the adjusted model
  4. cAdjusted for patient’s gender, age, residence, general self-perceived health, self-reported chronic disease, patient-perceived waiting time, GP age and gender. Including employment status in the model did not affect the results, and the variable was not retained in the adjusted model
  5. dAdjusted for patient’s gender, age, residence, general self-perceived health, self-reported chronic disease and employment status. Including GP-assessed severity of contact in the model did not affect the results, and the variable was not retained in the adjusted model