Factors associated with low patient satisfaction in out-of-hours primary care in Denmark - a population-based cross-sectional study

Table 4 Likelihood (OR) of dissatisfaction with different contact types according to GP-related and organizational factors

	Telephone consultations		Clinic consultations		Home visits
	Crude OR (95% CI) n = 1,321^a	Adjusted OR (95% CI) n= 698^a	Crude OR (95% CI) n = 2,467^a	Adjusted OR (95% CI) n = 1,157^a	Crude OR (95% CI) n = 1,749^a	Adjusted OR (95% CI) n = 1,395^a
GP-related factors:
GP gender
Male (ref)	1	1	1	1	1	1
Female	1.23 (0.84–1.82)	1.14 (0.67–1.94)^b	0.99 (0.67–1.47)	1.18 (0.73–1.92)^b	0.68 (0.41–1.11)	0.70 (0.41–1.20)^b
GP age (years)
< 41 (ref)	1	1	1	1	1	1
41–50	1.51 (0.94–2.43)	1.25 (0.59–2.63)^b	2.16 (1.39–3.37)	1.03 (0.53–2.00)^b	1.06 (0.58–1.94)	1.00 (0.48–2.05)^b
51–60	0.99 (0.65–1.51)	1.30 (0.68–2.50)^b	2.01 (1.31–3.07)	1.33 (0.78–2.29)^b	1.31 (0.78–2.21)	1.16 (0.60–2.27)^b
> 60	1.52 (1.00–2.31)	1.96 (1.04–3.68) ^b	1.46 (0.78–2.74)	1.12 (0.51–2.45)^b	2.26 (1.03–4.98)	2.82 (1.24–6.40) ^b
GP-assessed severity of contact
Potentially severe (ref)	1	1	1	1	1	1
Not severe	2.41 (1.27–4.58)	7.15 (2.49–20.6) ^c	1.47 (1.00–2.10)	1.28 (0.79–2.09)^c	2.69 (1.72–4.02)	2.41 (1.38–4.21) ^c
Organizational factor:
Patient-perceived waiting time
Acceptable waiting time (ref)	1	1	1	1	1	1
Unacceptable waiting time	3.28 (2.00–5.35)	3.25 (1.85–5.72) ^d	2.75 (1.98–3.83)	3.21 (2.03–5.06) ^d	4.08 (2.47–6.74)	3.83 (2.11–6.96) ^d

Statistically significant estimates are shown in bold
^aThe lowest amount of observations in the models
^bAdjusted for patient’s gender, age, general self-perceived health, patient-perceived waiting time, GP-assessed severity of contact. Including GP age, patient residence, self-reported chronic disease and employment status in the model did not affect the results, and the variables were not retained in the adjusted model
^cAdjusted for patient’s gender, age, residence, general self-perceived health, self-reported chronic disease, patient-perceived waiting time, GP age and gender. Including employment status in the model did not affect the results, and the variable was not retained in the adjusted model
^dAdjusted for patient’s gender, age, residence, general self-perceived health, self-reported chronic disease and employment status. Including GP-assessed severity of contact in the model did not affect the results, and the variable was not retained in the adjusted model

ISSN: 2731-4553