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Table 2 Contact characteristics

From: Factors associated with low patient satisfaction in out-of-hours primary care in Denmark - a population-based cross-sectional study

  Telephone consultations Clinic consultations Home visits P-valuea
  n (%) n (%) n (%)  
Number of patient contacts (n = 7213) 1789 (100) 3183 (100) 2241 (100)  
Overall satisfaction
 Satisfied 1379 (77.0) 2656 (83.4) 1916 (85.5) <0.001
 Dissatisfied 152 (8.5) 192 (6.0) 98 (4.3)
 Neutral 214 (12.0) 301 (9.5) 140 (6.3)
 Don’t know 17 (1.0) 11 (0.4) 28 (1.3)
 Missing data 27 (1.5) 23 (0.7) 59 (2.6)
Organizational factor:
Patient-perceived waiting time
 Acceptable waiting time 1325 (74.1) 2279 (71.8) 1647 (73.5) <0.001
 Unacceptable waiting time 174 (9.7) 459 (14.4) 258 (11.5)
 Neutral 231 (12.9) 387 (12.2) 252 (11.2)
 Don’t know 31 (1.7) 24 (0.8) 38 (1.7)
 Missing data 28 (1.6) 34 (1.1) 46 (2.1)
Patient-related factors:
Age groups (years)
 0–4 482 (26.9) 931 (29.3) 200 (8.9) <0.001
 5–18 298 (16.7) 679 (21.3) 155 (7.0)
 19–50 568 (31.8) 947 (30.0) 405 (18.1)
 51–75 337 (18.8) 549 (17.3) 832 (37.3)
  > 75 104 (5.8) 77 (2.4) 649 (29.0)
Gender
 Male 825 (46.1) 1541 (48.4) 1124 (50.2) <0.001
 Female 964 (53.8) 1642 (51.6) 1117 (49.8)
Patient’s residence
 Rural area 918 (51.3) 1569 (49.3) 1357 (60.6) <0.001
 Urban area 824 (46.1) 1523 (47.9) 871 (38.9)
 Unknownb 47 (2.6) 91 (2.9) 13 (0.6)
Employment status
 Self-supporting 1287 (71.9) 2563 (80.5) 1140 (50.9) <0.001
 Pensioners and retirees 171 (9.6) 244 (7.7) 682 (30.4)
 Not self-supporting 247 (13.8) 325 (10.2) 373 (16.6)
 Missing data 84 (4.7) 51 (1.6) 46 (2.1)
General self-perceived healthc
 Excellent 112 (10.9) 179 (11.1) 72 (3.8) <0.001
 Very good 300 (29.3) 580 (36.1) 281 (14.8)
 Good 333 (32.5) 521 (32.4) 582 (30.7)
 Poor 186 (18.2) 244 (15.2) 626 (33.0)
 Very poor 66 (6.4) 50 (3.1) 252 (13.3)
 Missing data 28 (2.7) 34 (2.1) 84 (4.4)
Self-reported chronic disease
 No chronic disease 1292 (72.2) 2491 (78.3) 1049 (46.8) <0.001
 Chronic diseased 497 (27.8) 692 (21.7) 1192 (53.2)
GP-related factors:
GP-assessed severity of contact
 Potentially severe 236 (13.2) 1209 (38.0) 1161 (51.8) <0.001
 Not severe 1486 (83.0) 1937 (60.9) 1061 (47.3)
 Don’t know 67 (3.8) 37 (1.2) 17 (0.8)
 Missing data 0 (0.0) 0 (0) 2 (0.1)
  1. aTested using a chi-square test
  2. bPatients living outside the Central Denmark Region
  3. cOnly patients aged >18 years
  4. dSee Additional file 1