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Table 2 Contact characteristics

From: Factors associated with low patient satisfaction in out-of-hours primary care in Denmark - a population-based cross-sectional study

 

Telephone consultations

Clinic consultations

Home visits

P-valuea

 

n

(%)

n

(%)

n

(%)

 

Number of patient contacts (n = 7213)

1789

(100)

3183

(100)

2241

(100)

 

Overall satisfaction

 Satisfied

1379

(77.0)

2656

(83.4)

1916

(85.5)

<0.001

 Dissatisfied

152

(8.5)

192

(6.0)

98

(4.3)

 Neutral

214

(12.0)

301

(9.5)

140

(6.3)

 Don’t know

17

(1.0)

11

(0.4)

28

(1.3)

 Missing data

27

(1.5)

23

(0.7)

59

(2.6)

Organizational factor:

Patient-perceived waiting time

 Acceptable waiting time

1325

(74.1)

2279

(71.8)

1647

(73.5)

<0.001

 Unacceptable waiting time

174

(9.7)

459

(14.4)

258

(11.5)

 Neutral

231

(12.9)

387

(12.2)

252

(11.2)

 Don’t know

31

(1.7)

24

(0.8)

38

(1.7)

 Missing data

28

(1.6)

34

(1.1)

46

(2.1)

Patient-related factors:

Age groups (years)

 0–4

482

(26.9)

931

(29.3)

200

(8.9)

<0.001

 5–18

298

(16.7)

679

(21.3)

155

(7.0)

 19–50

568

(31.8)

947

(30.0)

405

(18.1)

 51–75

337

(18.8)

549

(17.3)

832

(37.3)

  > 75

104

(5.8)

77

(2.4)

649

(29.0)

Gender

 Male

825

(46.1)

1541

(48.4)

1124

(50.2)

<0.001

 Female

964

(53.8)

1642

(51.6)

1117

(49.8)

Patient’s residence

 Rural area

918

(51.3)

1569

(49.3)

1357

(60.6)

<0.001

 Urban area

824

(46.1)

1523

(47.9)

871

(38.9)

 Unknownb

47

(2.6)

91

(2.9)

13

(0.6)

Employment status

 Self-supporting

1287

(71.9)

2563

(80.5)

1140

(50.9)

<0.001

 Pensioners and retirees

171

(9.6)

244

(7.7)

682

(30.4)

 Not self-supporting

247

(13.8)

325

(10.2)

373

(16.6)

 Missing data

84

(4.7)

51

(1.6)

46

(2.1)

General self-perceived healthc

 Excellent

112

(10.9)

179

(11.1)

72

(3.8)

<0.001

 Very good

300

(29.3)

580

(36.1)

281

(14.8)

 Good

333

(32.5)

521

(32.4)

582

(30.7)

 Poor

186

(18.2)

244

(15.2)

626

(33.0)

 Very poor

66

(6.4)

50

(3.1)

252

(13.3)

 Missing data

28

(2.7)

34

(2.1)

84

(4.4)

Self-reported chronic disease

 No chronic disease

1292

(72.2)

2491

(78.3)

1049

(46.8)

<0.001

 Chronic diseased

497

(27.8)

692

(21.7)

1192

(53.2)

GP-related factors:

GP-assessed severity of contact

 Potentially severe

236

(13.2)

1209

(38.0)

1161

(51.8)

<0.001

 Not severe

1486

(83.0)

1937

(60.9)

1061

(47.3)

 Don’t know

67

(3.8)

37

(1.2)

17

(0.8)

 Missing data

0

(0.0)

0

(0)

2

(0.1)

  1. aTested using a chi-square test
  2. bPatients living outside the Central Denmark Region
  3. cOnly patients aged >18 years
  4. dSee Additional file 1
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