Table 4 RFEs most frequently handled by nurse telephone counselling within different age groups
Age group | ICPC-2 code | Nurse telephone advice | |||
|---|---|---|---|---|---|
Frequency | (%) | Incidence | |||
0–5 years (n = 3364) | A03 | Fever | 727 | (21.6) | 333 |
R05 | Cough | 176 | (5.2) | 81 | |
H01 | Ear pain | 156 | (4.6) | 71 | |
D10 | Vomiting | 117 | (3.5) | 54 | |
S06 | Rash localized | 85 | (2.5) | 39 | |
S07 | Rash generalized | 74 | (2.2) | 34 | |
D11 | Diarrhoea | 62 | (1.8) | 28 | |
D01 | Abdominal pain | 50 | (1.5) | 23 | |
R21 | Throat symptom | 50 | (1.5) | 23 | |
S12 | Insect bite/sting | 49 | (1.5) | 22 | |
ICPC-2 unknown | 356 | ||||
6–15 years (n = 1435) | A03 | Fever | 106 | (7.4) | 49 |
H01 | Ear pain | 68 | (4.7) | 31 | |
D01 | Abdominal pain | 63 | (4.4) | 29 | |
L17 | Foot/toe symptom | 47 | (3.3) | 22 | |
S13 | Animal/human bite | 43 | (3.0) | 20 | |
R21 | Throat symptom | 42 | (2.9) | 19 | |
R05 | Cough | 39 | (2.7) | 18 | |
S18 | Laceration/cut | 33 | (2.3) | 15 | |
N01 | Headache | 32 | (2.2) | 15 | |
S06 | Rash localized | 32 | (2.2) | 15 | |
ICPC-2 unknown | 131 | ||||
16–29 years (n = 2904) | D01 | Abdominal pain | 150 | (5.2) | 69 |
R21 | Throat symptom | 101 | (3.5) | 46 | |
A03 | Fever | 69 | (2.4) | 32 | |
A29 | General symptom | 68 | (2.3) | 31 | |
L02 | Back symptom | 63 | (2.2) | 29 | |
R05 | Cough | 62 | (2.1) | 28 | |
L17 | Foot/toe symptom | 53 | (1.8) | 24 | |
N01 | Headache | 51 | (1.8) | 23 | |
A97 | Administrative contact | 45 | (1.5) | 21 | |
S18 | Laceration/cut | 45 | (1.5) | 21 | |
ICPC-2 unknown | 314 | ||||
30–59 years (n = 3528) | D01 | Abdominal pain | 130 | (3.7) | 60 |
L02 | Back symptom | 99 | (2.8) | 45 | |
R05 | Cough | 92 | (2.6) | 42 | |
A29 | General symptom | 88 | (2.5) | 40 | |
L17 | Foot/toe symptom | 82 | (2.3) | 38 | |
A03 | Fever | 74 | (2.1) | 34 | |
A97 | Administrative contact | 72 | (2.0) | 33 | |
A13 | Concern/fear medical treatment | 67 | (1.9) | 31 | |
N01 | Headache | 65 | (1.8) | 30 | |
P02 | Acute stress reaction | 52 | (1.5) | 24 | |
ICPC-2 unknown | 414 | ||||
60–79 years (n = 1255) | A13 | Concern/fear medical treatment | 40 | (2.8) | 18 |
A29 | General symptom | 40 | (2.8) | 18 | |
R05 | Cough | 40 | (2.8) | 18 | |
D01 | Abdominal pain | 39 | (2.8) | 18 | |
L02 | Back symptom | 32 | (2.3) | 15 | |
R02 | Shortness of breath/dyspnoea | 31 | (2.2) | 14 | |
A97 | Administrative contact | 30 | (2.1) | 14 | |
A03 | Fever | 28 | (2.0) | 13 | |
P01 | Feeling anxious/nervous/tense | 26 | (1.8) | 12 | |
N17 | Vertigo/dizziness | 25 | (1.8) | 11 | |
ICPC-2 unknown | 153 | ||||
80 + years (n = 915) | A13 | Concern/fear medical treatment | 41 | (4.5) | 19 |
A28 | Limited function/disability | 36 | (3.9) | 16 | |
A96 | Death | 31 | (3.4) | 14 | |
R02 | Shortness of breath/dyspnoea | 31 | (3.4) | 14 | |
A97 | Administrative contact | 27 | (3.0) | 12 | |
A29 | General symptom | 26 | (2.8) | 12 | |
A03 | Fever | 20 | (2.2) | 9 | |
D01 | Abdominal pain | 20 | (2.2) | 9 | |
L02 | Back symptom | 18 | (2.0) | 8 | |
L14 | Leg/thigh symptom | 16 | (1.7) | 7 | |
ICPC-2 unknown | 104 | ||||