Table 3 Patient-assessed severity and fulfilment of expectations in relation to assessed medical inappropriateness of contact (Population 2, N = 1713)
All OOH-PC contacts | Contacts assessed by triage GP as medically inappropriate | |||||
|---|---|---|---|---|---|---|
N (%) | n (%) | OR (95% CI) | p | Adj. OR (95% CI)a | pAdj. | |
Patient-assessed severity | ||||||
Severe | 1011 (59.0) | 187 (53.4) | 0.77 (0.61–0.99) | 0.038 | 0.80 (0.63–1.02) | 0.077 |
Not severe | 671 (39.2) | 152 (43.4) | 1 | 1 | ||
Not ill, but had some questions | 31 (1.8) | 11 (3.1) | 1.88 (0.88–4.00) | 0.103 | 1.84 (0.86–3.94) | 0.119 |
Fulfilment of expectations | ||||||
A lot/completely | 1266 (73.9) | 217 (62.0) | 1 | 1 | ||
A little/some | 325 (19.0) | 80 (22.9) | 1.58 (1.18–2.11) | 0.002 | 1.47 (1.09–2.00) | 0.012 |
Not at all | 122 (7.1) | 53 (15.1) | 3.71 (2.52–5.47) | < 0.001 | 3.25 (2.13–4.85) | < 0.001 |