Table 4 Patients’ satisfaction levels with female GPs and their practices, according to patients’ gender (crude and adjusted p-values relate to the significance of the difference in satisfaction for women compared with men)
Characteristics | Women | Men | Crude p-value | Adjusted p-valuea |
|---|---|---|---|---|
Overall satisfaction level | ||||
Very high to excellent satisfaction level, % | 96.5 | 97.4 | 0.56 | 0.76 |
Mean satisfaction score (SD) | 4.7 (0.5) | 4.7 (0.5) | 0.82 | 0.88 |
Helpfulness of the staff (other than the GP) | ||||
Very high to excellent satisfaction level, % | 95.1 | 97.8 | 0.10 | 0.13 |
Mean satisfaction score (SD) | 4.7 (0.6) | 4.8 (0.5) | 0.79 | 0.99 |
Getting an appointment to suit the patient | ||||
Very high to excellent satisfaction level, % | 91.9 | 92.9 | 0.65 | 0.86 |
Mean satisfaction score (SD) | 4.6 (0.7) | 4.6 (0.6) | 0.92 | 0.83 |
Getting through to the practice on the telephone | ||||
Very high to excellent satisfaction level, % | 90.4 | 94.3 | 0.09 | 0.28 |
Mean satisfaction score (SD) | 4.5 (0.8) | 4.5 (0.6) | 0.59 | 0.96 |
Being able to speak to the PCP on the telephone | ||||
Very high to excellent satisfaction level, % | 86.7 | 87.9 | 0.69 | 0.99 |
Mean satisfaction score (SD) | 4.3 (0.9) | 4.3 (0.8) | 0.96 | 0.57 |
Waiting time in the waiting room | ||||
Very high to excellent satisfaction level, % | 77.6 | 82.6 | 0.14 | 0.52 |
Mean satisfaction score (SD) | 4.0 (0.9) | 4.1 (0.8) | 0.16 | 0.64 |
Providing quick services for urgent health problems | ||||
Very high to excellent satisfaction level, % | 93.0 | 92.5 | 0.82 | 0.57 |
Mean satisfaction score (SD) | 4.6 (0.7) | 4.6 (0.7) | 0.42 | 0.56 |