Characteristics | Women | Men | Crude p-value | Adjusted p-valuea |
---|---|---|---|---|
Overall satisfaction level | ||||
Very high to excellent satisfaction level, % | 96.2 | 95.3 | 0.38 | 0.95 |
Mean satisfaction score (SD) | 4.7 (0.6) | 4.6 (0.6) | 0.02 | 0.36 |
Helpfulness of the staff (other than the GP) | ||||
Very high to excellent satisfaction level, % | 94.6 | 95.5 | 0.46 | 0.30 |
Mean satisfaction score (SD) | 4.7 (0.6) | 4.7 (0.6) | 0.09 | 0.53 |
Getting an appointment to suit the patient | ||||
Very high to excellent satisfaction level, % | 92.3 | 91.6 | 0.66 | 0.75 |
Mean satisfaction score (SD) | 4.6 (0.7) | 4.5 (0.7) | 0.02 | 0.37 |
Getting through to the practice on the telephone | ||||
Very high to excellent satisfaction level, % | 90.6 | 89.5 | 0.52 | 0.68 |
Mean satisfaction score (SD) | 4.5 (0.8) | 4.4 (0.7) | 0.07 | 0.23 |
Being able to speak to the PCP on the telephone | ||||
Very high to excellent satisfaction level, % | 82.6 | 79.2 | 0.11 | 0.63 |
Mean satisfaction score (SD) | 4.3 (0.9) | 4.2 (1.0) | 0.03 | 0.20 |
Waiting time in the waiting room | ||||
Very high to excellent satisfaction level, % | 76.7 | 74.0 | 0.24 | 0.74 |
Mean satisfaction score (SD) | 4.0 (1.0) | 4.0 (0.9) | 0.14 | 0.68 |
Providing quick services for urgent health problems | ||||
Very high to excellent satisfaction level, % | 91.4 | 88.5 | 0.08 | 0.67 |
Mean satisfaction score (SD) | 4.5 (0.7) | 4.4 (0.8) | 0.02 | 0.38 |