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Table 3 Patient satisfaction by sociodemographic variables

From: Patient satisfaction with a teleradiology service in general practice

 

Satisfaction with interpersonal manner

Satisfaction with technical quality

Mean ± SD

n

ANOVA

Mean ± SD

n

ANOVA

Total

 

26.4 ± 3.9

345

 

22.4 ± 3.7

355

 

Sex

Female

26.6 ± 3.6

183

0.563

22.6 ± 3.4

189

0.247

Male

26.9 ± 4.1

157

 

22.1 ± 4.1

161

 

Age

≤20 y

24.6 ± 4.7

93

<0.001

21.5 ± 3.7

96

0.002

20–60 y

27.1 ± 3.0

116

 

22.1 ± 4.2

121

 

≥60 y

28.1 ± 3.0

136

 

23.2 ± 3.3

138

 

Islander

Yes

27.7 ± 3.1

237

<0.001

23.0 ± 3.2

244

<0.001

[Registered own GP]

[27.7]

 

[0.845]

[23.0]

 

[0.982]

[Not registered own GP]

[27.6]

  

[23.0]

  

No

24.9 ± 4.5

108

 

20.9 ± 4.3

111

 

Employment

Paid

26.7 ± 3.0

118

0.972

22.3 ± 3.8

125

0.812

Unpaid

26.7 ± 4.2

222

 

22.5 ± 3.8

225

 

X-ray history

Yes

26.9 ± 3.6

264

0.162

22.4 ± 3.7

264

0.447

No

26.2 ± 4.7

67

 

22.1 ± 3.5

67

 

X-ray indication: Trauma

Yes

25.9 ± 4.2

177

<0.001

21.8 ± 3.9

182

0.004

No

27.7 ± 3.1

168

 

22.9. ± 3.5

173

 

Treatment

Yes

26.7 ± 3.8

215

0.837

22.2 ± 4.0

221

0.331

No

27.0 ± 3.9

130

 

22.6 ± 3.2

134

 

Treatment location

General Practice

26.8 ± 3.8

128

0.448

22.5 ± 3.6

130

0.141

Hospital

26.3 ± 3.8

79

 

21.6 ± 4.5

83

 

Health status

Good

27.7 ± 3.8

290

0.069

22.3 ± 3.7

304

0.715

Moderate

26.6 ± 3.9

51

 

22.6 ± 3.8

55

 

Education level

Low

27.9 ± 3.9

72

0.155

22.8 ± 3.3

74

0.461

Medium

27.0 ± 3.0

154

 

22.5 ± 4.2

157

 

High

26.7 ± 3.0

33

 

22.5 ± 3.5

33