Table 1 Selected indicators and dimensions of process quality in primary healthcare

Continuity of care

Medical recordkeeping: inclusion of important health information

0 to 1

Medical recordkeeping: regularity of keeping medical files

0 to 1

Informational continuity of care with primary care: receiving records from previous doctor

1 to 3

Informational continuity of care with secondary care: receiving discharge report

1 to 5

Coordination of care

Skill mix: disciplines in practice

0 to 1

Integration of primary and secondary care: asking other specialists for advice

1 to 3

Collaboration with other providers

1 to 3

Community orientation

Reporting potential repeated accidents in an industry, frequent respiratory problems in patients living near a particular industry, and repeated cases of food poisoning among people living in a certain district to an authority

1 to 4

Comprehensiveness of care

Medical equipment available

0 to 1

First contact for common health problems

1 to 4

Treatment and follow-up diseases

1 to 4

Medical technical procedures and preventive care

1 to 4

Healthcare promotion

0 to 1