Request categories | Definitions |
---|---|
Refill Accepted | Approved refill request. |
Refill Denied | Rejected refill request. |
Clarification | Requests requiring physician intervention to interpret. Ex: prescription illegible. |
Incorrect Dose | Dosage prescribed by prescriber did not match what pharmacists had on record. |
Exception Drug Status Request | Application for drug insurance or coverage. |
New Rx Request | Request for prescription not on file for that patient. |
Supplies Request | Request for non-drug equipment. Ex: diabetic equipment such as touch strips. |
Continued Care Information | Requests for refills or new prescriptions relating specifically to individuals in continuing care communities. |
Duplicate Fax | Copies of the same fax passed through the system more than once. |
Substitution | Request for an alternate medication to replace a current one. |
Fill Over Phone | Request that was completed in a phone interaction between pharmacist and prescriber. |
Opioid Early Release Request | Application for release of opioid drugs to patient ahead of their intended time. Ex: patient is going away and would like to fill their hydrocodone prescription early. |
Other | See Table 5. |