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Table 3 Applicability and missing values by CARE Measure items

From: Measuring empathic, person-centred communication in primary care nurses: validity and reliability of the Consultation and Relational Empathy (CARE) Measure

CARE Measure item

Not Applicable responses (%)

Missing values (%)

item 1 Making you feel at ease

5 (0.6)

11 (1.4)

item 2 Letting you tell your story

42 (5.4)

11 (1.4)

item 3 Really listening

16 (2.1)

12 (1.6)

item 4 Being interested in you as a whole person

14 (1.8)

13 (1.7)

item 5 Fully understand your concerns

41 (5.3)

13 (1.7)

item 6 Showing care and compassion

15 (1.9)

12 (1.6)

item 7 Being positive

22 (2.8)

15 (1.9)

item 8 Explain things clearly

26 (3.4)

11 (1.4)

item 9 Helping you to take control

112 (14.5)

12 (1.6)

item 10 Making a plan of action with you

151 (19.5)

14 (1.8)

Total

444 (5.7)

124 (1.6)