Table 2 Descriptive statistics; factor loadings and internal consistency

1

When you need care or treatment, how often does your general practitioner or medical staff you see know important information about your medical history?

5

−2,479

3.69 (0.72)

0.58

0.65

0.42

2

When you need care or treatment, how often does your general practitioner or medical staff you see spend enough time with you?

5

−1,891

3.56 (0.82)

0.68

0.76

0.58

3

When you need care or treatment, how often does your general practitioner or medical staff you see encourage you to ask questions?

5

−2,059

3.59 (0.83)

0.69

0.78

0.61

4

When you need care or treatment, how often does your general practitioner or medical staff you see explain things in a way that is easy to understand?

5

−2,610

3.73 (0.64)

0.54

0.71

0.50