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Table 5 Final taxonomy of key features

From: Towards an international taxonomy of integrated primary care: a Delphi consensus approach

Main categories and domains Description
Scope of integrated care  
Person-focused care  
 Centrality of client needs The principle of integrated service delivery is to address the needs of individual clients in terms of medical, psychological and social aspects of health
Population based care  
 Centrality of population needs b The principle of integrated service delivery is to address the dominant needs of well-defined populations
Type of integration processes  
Clinical integration  
 Case management Coordination of care for clients with a high risk profile (e.g. identifying risks, developing policies and guidance)
 Continuity Integrated service delivery aims to provide fluid the processes of care delivery for an individual client
 Interaction between professional and client Attitude and behavioural characteristics between professional and client regarding all health needs of the client
 Individual multidisciplinary care plan Implementation and application of a multidisciplinary care plan at the individual client level
Professional integration  
 Inter-professional education Inter-professional education for professionals focused on interdisciplinary service delivery and collaboration
 Agreements on interdisciplinary collaboration Agreements on the establishment of interdisciplinary service delivery and collaboration between the professionals
 Value creation for the professional The value added by the integrated service delivery approach for the individual professional
Organisational integration  
 Inter-organisational governance b The governance of the integrated service model is focused on openness, integrity and accountability between the involved organisations and professionals (e.g. joint accountability, appeal on pursued policies and responsibilities)
 Inter-organisational strategy Collective elaborated strategy between the organisations involved in the integrated service model
 Trust The extent to which those involved in the integrated service model trust each other
System integration  
 Alignment of regulatory frameworks a Alignment of regulatory frameworks for teamwork, coordination and continuity of care
 Environmental climate a Political, economic and social climate in the environment of the integrated service model (e.g. market characteristics, regulatory framework, and competition)
Enablers for integration  
Functional integration  
 Learning organisations Collective learning power between the organisations involved in the integrated service model (e.g. joint research and development programs)
 Information management Aligned information management systems within the integrated service model (e.g. monitoring and benchmarking systems)
 Regular feedback of performance indicators Regular feedback of performance indicators for quality improvement and self-reflection
Normative integration  
 Shared vision b Collectively shared long-term vision among the people who are involved in the integrated service model
 Reliable behaviour The extent to which the agreements and promises within the integrated service model are fulfilled
 Visionary leadership Leadership based on a vision that inspires and mobilizes people within the integrated service model
 Linking cultures Linking cultures (e.g. values and norms) with different ideological values within the integrated service model
  1. a Features were added at final taxonomy during the review and synthesis process
  2. b Features were merged due to identical or nearly identical content