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Table 2 Emergency primary health care personnel’s dealing with violence from patients: MAIN themes and sub-themes

From: Dealing with workplace violence in emergency primary health care: a focus group study

Main themes

Sub-themes

Minimizing the risk of working alone

 
 

Ability to summon someone

 

Colleagues turning up

Being prepared

 
 

Precautions when facing warning signs

 

Education and training

Resolving the mismatch between patient expectations and service offered

 
 

Clarifying the role

 

Improving the routines

Supportive manager response

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