From: Dealing with workplace violence in emergency primary health care: a focus group study
Main themes | Sub-themes |
---|---|
Minimizing the risk of working alone | Â |
 | Ability to summon someone |
 | Colleagues turning up |
Being prepared | Â |
 | Precautions when facing warning signs |
 | Education and training |
Resolving the mismatch between patient expectations and service offered | Â |
 | Clarifying the role |
 | Improving the routines |
Supportive manager response | Â |