Table 1 Items and response rates (%), missing values and means for positive communication and active listening items (N = 524)
From: Raising positive expectations helps patients with minor ailments: A cross-sectional study
Totally disagree | Disagree | Neutral | Agree | Totally agree | Missing | Mean (Sd) | |
|---|---|---|---|---|---|---|---|
Positive communication The GP... | |||||||
1. tells the patient that he/she is not suffering from a serious illness | 1.5 | 16.2 | 48.1 | 20.0 | 13.9 | 0.2 | 3.29 (.95) |
2. communicates the cause of the complaints clearly | 7.6 | 22.7 | 38.0 | 27.3 | 4.0 | 0.4 | 2.97 (.99) |
3. makes a favourable prognosis on the course of the complaints | .2 | 6.9 | 55.9 | 30.3 | 6.7 | 0 | 3.36 (.72) |
Never | Rarely | Sometimes | Regularly | Always | Missing | Mean (Sd) | |
Active listening The GP... | |||||||
1. shows not to be distracted during the consultation | 1.0 | 7.1 | 30.5 | 37.8 | 23.3 | 0.4 | 3.76 (.92) |
2. is not off-hand or hasty | 1.1 | 8.8 | 33.4 | 39.3 | 17.0 | 0.4 | 3.62 (.91) |
3. listens attentively | 1.5 | 8.4 | 22.1 | 38.4 | 29.6 | 0 | 3.86 (.99) |
4. gives the patient time and space to present his problem | 2.1 | 13.0 | 26.1 | 41.0 | 17.6 | 0.2 | 3.59 (.99) |
5. uses exploring questions | 6.5 | 34.0 | 30.7 | 23.5 | 5.0 | 0.4 | 3.30 (.82) |
6. is good in leading the conversation | 2.3 | 24.8 | 34.7 | 31.5 | 5.5 | 1.1 | 3.13 (.93) |
7. expresses understanding non-verbally | 9.2 | 26.9 | 27.7 | 30.0 | 6.1 | 0.2 | 2.97 (1.09) |