Skip to main content

Table 1 Items and response rates (%), missing values and means for positive communication and active listening items (N = 524)

From: Raising positive expectations helps patients with minor ailments: A cross-sectional study

  Totally disagree Disagree Neutral Agree Totally agree Missing Mean (Sd)
Positive communication The GP...        
1. tells the patient that he/she is not suffering from a serious illness 1.5 16.2 48.1 20.0 13.9 0.2 3.29 (.95)
2. communicates the cause of the complaints clearly 7.6 22.7 38.0 27.3 4.0 0.4 2.97 (.99)
3. makes a favourable prognosis on the course of the complaints .2 6.9 55.9 30.3 6.7 0 3.36 (.72)
  Never Rarely Sometimes Regularly Always Missing Mean (Sd)
Active listening The GP...        
1. shows not to be distracted during the consultation 1.0 7.1 30.5 37.8 23.3 0.4 3.76 (.92)
2. is not off-hand or hasty 1.1 8.8 33.4 39.3 17.0 0.4 3.62 (.91)
3. listens attentively 1.5 8.4 22.1 38.4 29.6 0 3.86 (.99)
4. gives the patient time and space to present his problem 2.1 13.0 26.1 41.0 17.6 0.2 3.59 (.99)
5. uses exploring questions 6.5 34.0 30.7 23.5 5.0 0.4 3.30 (.82)
6. is good in leading the conversation 2.3 24.8 34.7 31.5 5.5 1.1 3.13 (.93)
7. expresses understanding non-verbally 9.2 26.9 27.7 30.0 6.1 0.2 2.97 (1.09)