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Table 4 Rotated factor matrix of the analysis of the postal version of the GPAQ

From: The General Practice Assessment Questionnaire (GPAQ) – Development and psychometric characteristics

Item Component 1 Component 2 Component 3
Receptionists .256 .550 .260
Availability of specific GP .110 .861 .111
Availability of any GP .199 .737 .166
Waiting times at surgery .224 .658 .172
Continuity of care .352 .598 .160
GP questioning .830 .242 .206
GP attention .869 .219 .189
GP putting you at ease .781 .198 .179
GP involving you in decisions .773 .202 .176
GP explanations .851 .212 .204
GP spending time with you .798 .261 .192
GP patience .863 .213 .175
GP caring and concern .863 .230 .174
How well nurse listens .246 .244 .869
Quality of care from nurse .255 .230 .898
How well nurse explains health problems .243 .234 .867
  1. GPAQ includes a mix of report and evaluation items. Only evaluation items are included in the scoring of GPAQ and were used for the factor analysis. Cases with missing data on any of the included variables were excluded from the analysis (analysis included 9,807 from 20,309). It should be noted that some data is not completed (and are therefore 'missing') because the items are not appropriate to the individual patient.