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Table 4 Rotated factor matrix of the analysis of the postal version of the GPAQ

From: The General Practice Assessment Questionnaire (GPAQ) – Development and psychometric characteristics

Item

Component 1

Component 2

Component 3

Receptionists

.256

.550

.260

Availability of specific GP

.110

.861

.111

Availability of any GP

.199

.737

.166

Waiting times at surgery

.224

.658

.172

Continuity of care

.352

.598

.160

GP questioning

.830

.242

.206

GP attention

.869

.219

.189

GP putting you at ease

.781

.198

.179

GP involving you in decisions

.773

.202

.176

GP explanations

.851

.212

.204

GP spending time with you

.798

.261

.192

GP patience

.863

.213

.175

GP caring and concern

.863

.230

.174

How well nurse listens

.246

.244

.869

Quality of care from nurse

.255

.230

.898

How well nurse explains health problems

.243

.234

.867

  1. GPAQ includes a mix of report and evaluation items. Only evaluation items are included in the scoring of GPAQ and were used for the factor analysis. Cases with missing data on any of the included variables were excluded from the analysis (analysis included 9,807 from 20,309). It should be noted that some data is not completed (and are therefore 'missing') because the items are not appropriate to the individual patient.