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Table 1 Results of 2003 survey of PCT clinical governance leads (n = 53)

From: The General Practice Assessment Questionnaire (GPAQ) – Development and psychometric characteristics

Item of general practice care for potential inclusion in GPAQ Percentage of respondents identifying item as one of four highest priorities
1. Ability to get an urgent (same day) appointment with a GP 60
2. Ability to see a GP of the patient's own gender 13
3. Ability to see a GP of the patient's own ethnic group 0
4. Ability to see a GP of the patient's choice 38
5. Ability to get a home visit, if needed, when the practice is open 23
6. Ability to get a home visit, if needed, when the practice is closed 23
7. Cleanliness/comfort of waiting room/consulting rooms/patient facilities, etc. 19
8. Availability of areas in the practice where the patient can discuss things privately with staff 36
9. The degree to which the patient feels involved in decision making about his/her medical care 68
10. The GP's knowledge of the patient's medical history 21
11. The patient's trust in the GP 25
12. The degree to which confidential information about the patient is respected and protected by practice staff 32
13. The degree to which the patient is kept informed of the results of any tests and investigations 36
14. Ability to get referral to a specialist when the patient feels it is necessary 19
15. The degree to which the GP prepares the patient for what to expect from specialist referral/hospital care 25
16. Cooperation/communication between the GP and other NHS staff involved in the patient's care 40