From: The General Practice Assessment Questionnaire (GPAQ) – Development and psychometric characteristics
Item of general practice care for potential inclusion in GPAQ | Percentage of respondents identifying item as one of four highest priorities |
---|---|
1. Ability to get an urgent (same day) appointment with a GP | 60 |
2. Ability to see a GP of the patient's own gender | 13 |
3. Ability to see a GP of the patient's own ethnic group | 0 |
4. Ability to see a GP of the patient's choice | 38 |
5. Ability to get a home visit, if needed, when the practice is open | 23 |
6. Ability to get a home visit, if needed, when the practice is closed | 23 |
7. Cleanliness/comfort of waiting room/consulting rooms/patient facilities, etc. | 19 |
8. Availability of areas in the practice where the patient can discuss things privately with staff | 36 |
9. The degree to which the patient feels involved in decision making about his/her medical care | 68 |
10. The GP's knowledge of the patient's medical history | 21 |
11. The patient's trust in the GP | 25 |
12. The degree to which confidential information about the patient is respected and protected by practice staff | 32 |
13. The degree to which the patient is kept informed of the results of any tests and investigations | 36 |
14. Ability to get referral to a specialist when the patient feels it is necessary | 19 |
15. The degree to which the GP prepares the patient for what to expect from specialist referral/hospital care | 25 |
16. Cooperation/communication between the GP and other NHS staff involved in the patient's care | 40 |